Louis Rice
Tacoma
Summary
Dynamic leader with proven expertise in operations management and team building, honed at JP's Tavern and Silver Cloud Hotel Tacoma. Excelled in driving business growth, enhancing customer satisfaction, and mentoring teams for operational excellence. Skilled in problem resolution and fostering strong relationships, achieving notable increases in sales and profitability.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
5
5
years of professional experience
Work History
General Manager/Bartender
JP's Tavern
04.2022 - 11.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Lead Bartender
Silver Cloud Hotel Tacoma At Point Ruston
06.2021 - 03.2022
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
Bartender
JP's Tavern
06.2019 - 03.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
Associate of Science - Fire Science
Diablo Valley College
Pleasant Hill, CA06-1995
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
Timeline
General Manager/Bartender
JP's Tavern
04.2022 - 11.2024
Lead Bartender
Silver Cloud Hotel Tacoma At Point Ruston
06.2021 - 03.2022
Bartender
JP's Tavern
06.2019 - 03.2022
Associate of Science - Fire Science
Diablo Valley College
Similar Profiles
Seth SchaefferSeth Schaeffer
Cook's Assistant at JP's Sports Bar and GrillCook's Assistant at JP's Sports Bar and Grill
Irene Ramirez-EstradaIrene Ramirez-Estrada
Front Desk Professional at JP'S AutomotiveFront Desk Professional at JP'S Automotive
Mindy CantuMindy Cantu
Bartender at Jp's Bar and GrillBartender at Jp's Bar and Grill