Lacey Nicolino
Ankeny,IA
Summary
Accomplished general manager known for driving operational efficiency and maintaining high-quality standards. Experienced in staff training and financial accuracy, ready to leverage expertise to foster exceptional customer experiences and optimize team dynamics.
Overview
22
22
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
General manager/Bartender
District Bar And Grill
Des Moines, Iowa
12.2003 - Current
- Managed staff schedules and ensured proper staffing levels during peak hours.
- Developed and implemented marketing strategies to enhance customer engagement.
- Trained and mentored new bartenders on drink preparation techniques.
- Managed bar operations and ensured compliance with safety regulations.
- Developed cocktail menus reflecting current trends and customer preferences.
- Provided exceptional customer service to enhance guest experiences.
- Maintained cleanliness and organization of the bar area at all times.
- Coordinated with kitchen staff to ensure timely service of food and beverages.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Hired, trained, scheduled, evaluated, and supervised bar staff members.
- Kept updated on trends related to craft cocktails and specialty drinks in order stay competitive.
- Enforced safety rules within the bar environment to protect customers from harm.
- Monitored cash flow at the register throughout the shift to ensure accuracy of financial transactions.
General Manager
Jersey Mike's Subs
Clive, Iowa
04.2022 - 01.2026
- Oversaw daily operations and maintained quality standards for food preparation.
- Managed staff scheduling and ensured adequate coverage during peak hours.
- Trained new employees on customer service and food safety protocols.
- Oversaw daily operations to ensure efficient workflow and resource allocation.
- Implemented process improvements to enhance operational efficiency and effectiveness.
- Established safety protocols to ensure compliance with industry regulations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
Education
Associate of Arts - Business Management
William Penn University
West Des Moines, IA 01.2016 - 05.2017
Skills
- Staff management
- Operational efficiency
- Customer engagement
- Safety compliance
- Bar operations
- Inventory control
- Process improvement
- Team leadership
- Conflict resolution
- Employee training
- Financial accuracy
- Time management
- Communication skills
- Problem solving
- Quality management
- New business development
- Team player
- Consistently meet goals
- Performance improvements
- Customer relations
- Account management
- Operations oversight
- Analytical skills
- Leadership and team building
Languages
English
Full Professional
Certification
- Serv-safe
Accomplishments
- Received 2 awards from corporate office for turning sales around
- Received over 10 secret shops at 100% accuracy
Timeline
General Manager
Jersey Mike's Subs
04.2022 - 01.2026
Associate of Arts - Business Management
William Penn University
01.2016 - 05.2017
General manager/Bartender
District Bar And Grill
12.2003 - Current