Louis Ripp
Las Vegas,NV
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed across roles at The Cheesecake Factory and P.F Changs. Excelled in high-volume dining environments, enhancing service quality through attention to detail and guest engagement. Skilled in cash handling and upselling techniques, consistently contributing to workplace excellence and client satisfaction.
Overview
18
18
years of professional experience
Work History
Realtor
Realty One Group
04.2020 - 12.2024
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Streamlined contract negotiations by reviewing documents and communicating clearly with all involved parties.
Restaurant Waiter
PF Changs Restaurant
10.2013 - 03.2020
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Answered customers' questions, recommended items, and recorded order information.
Restaurant Waiter
Cheesecake Factory Inc
09.2012 - 10.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Promoted specials or upsold items to increase average check amount.
- Skilled at working independently and collaboratively in a team environment.
Restaurant Waiter
The Cheesecake Factory
02.2007 - 09.2012
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
No Degree - Criminal Justice
Middlesex County College
Edison, NJ05-2005
Skills
- Customer service
- Service quality
- Problem-solving
- Cash handling
- Memory retention
- Upselling techniques
- Guest engagement
- Attention to detail
- Professional appearance
- High volume dining
- Positive and professional
Timeline
Realtor
Realty One Group
04.2020 - 12.2024
Restaurant Waiter
PF Changs Restaurant
10.2013 - 03.2020
Restaurant Waiter
Cheesecake Factory Inc
09.2012 - 10.2013
Restaurant Waiter
The Cheesecake Factory
02.2007 - 09.2012
No Degree - Criminal Justice
Middlesex County College
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