Louis Scherlsen
USA
Overview
6
6
years of professional experience
Work History
Tech Support Tier 2
Harte Hanks/ NBA
09.2024 - 05.2025
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Zendesk
Benefits Representative
PNC Financial Services Group
12.2023 - 09.2024
- Answer employee questions, Regarding their coverage.
- Handle 401k Inquirys and Processed Loan and Withdrawals For Employee
- Upholding PNC Policies for benets when participtant are calling in for guidance and questions answered
- Provide Emphathy and understanding for customer when calling in and providing expectional customer service
Tech Support Tier 2
Verizon
07.2022 - 09.2023
- Troubleshooting and problem solving
- Hardware and software installation
- Network conguration and troubleshooting
- Operating system knowledge (Windows, Mac, Linux)
- Remote desktop support
AST Manager
T-Mobile
04.2019 - 07.2022
- Customer service and communication
- Ticketing systems
- Customer service resolving customer complaints, keeping track of customer feedback, and developing good customer relationships
- Employee management , conducting performance reviews, providing training, and supervising and motivating employees
- Communication laising between managers, customers, and employees, and communicating clearly and professionally with all levels of management
- Operational excellence maintaining inventory, monitoring spending patterns and budget, and ensuring a safe and clean work environment
Education
High School Diploma -
West Orange High School
05.2017
Skills
- Communication Skills
- Technical Aptitude
- Microsoft Applications
- Teams
- Slack
- Zoom
- Insurance
- Creole
- Product Knowledge
- Problem Solving
- Active Listening
- Troubleshooting
- Hardware Installation
- Software Installation
- Network Configuration
- Operating System Knowledge
- Remote Desktop Support
- Customer Service
- Ticketing Systems
- Employee Management
- Operational Excellence
- Zendesk
Timeline
Tech Support Tier 2
Harte Hanks/ NBA
09.2024 - 05.2025
Benefits Representative
PNC Financial Services Group
12.2023 - 09.2024
Tech Support Tier 2
Verizon
07.2022 - 09.2023
AST Manager
T-Mobile
04.2019 - 07.2022
High School Diploma -
West Orange High School
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