Louis Mollo Jr
Leesburg,FL
Summary
Experienced with overseeing food and beverage operations, ensuring high-quality service and customer satisfaction. Utilizes leadership skills to train and manage staff, enhancing productivity and morale. Strong understanding of inventory control and cost management, maintaining efficient and profitable operations.
Overview
36
36
years of professional experience
Work History
Lumber Sales Associate
Home Depot
04.2024 - Current
- Coach – Helps new employee acclimate to the company and develop job skills.
- Increased lumber sales by providing excellent customer service and in-depth product knowledge.
- Assisted customers with selecting the appropriate lumber for their projects, resulting in increased satisfaction and repeat business.
- Collaborated with team members to maintain a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Continuously updated product knowledge through training sessions and industry research, becoming a trusted resource for colleagues and customers alike.
- Provided support to fellow associates during busy or when faced with challenging customer inquiries, contributing to a cohesive team atmosphere.
- Helped customers obtain correct sizes and shapes by using power tools to cut lumber.
- Moved bulk customer orders with safe operation of forklifts.
- Increased per-customer sales totals by recommending additional tools, supplies, and lumber.
- Assisted customers in determining best-fit products and located desired items in lumber yard.
- Answered customer questions about products and services, helped locate merchandise, and promoted key Items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy shifts to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Store Manager
Papa Murphy's Take And Bake Pizza
09.2023 - 10.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in demanding environment through initiative-taking communication and positive feedback.
- Completed PO int Of sale opening and c procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training, and mentoring inexperienced staff members.
- Maintained paper product levels and inventory controls for merchandise and organized backroom to facilitate e ordering and stock rotationion.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, considering customer traffic and employee strengths.
- Supervised guests at front counter, answering questions regarding products.
Business Operations Manager
Lakeside Lanes
07.2020 - 05.2023
- Daily operation of front desk.
- Customer service, answer phone, lane assignments.
- Create weekly employee manager's schedule.
- Assisted kitchen with food prep.
- Prevent food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cash handling.
- Entering Updating league information on BLS.
- Assist & Train employees With Opening & Closing procedures
- Make daily deposits and change order.
- Run monthly sales & Tax Reports.
- Ordering (food, alcohol, & supplies).
Rural carrier Associate
US Postal Service
10.2019 - 05.2020
- Sorted and placed mail into mailboxes and post office boxes with prominent levels of accuracy.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Inspected truck equipment and supplies and reported problems and safety hands to supervisor.
- Communicated customer requests and feedback to company management.
- Distributed mail on foot to residences and businesses, delivering to approximately one thousand customers per shift.
- Signed and mail with signature requirements upon delivery and loading.
- Maintained records on customers with mail forwarding and change of address requests.
- Sorted mail according to order of address appearance for easy access in field.
- Followed safety and regulations while driving, upholding professional service reputation.
- Organized mail ahead of delivery runs for correct routing.
Manager
Break Point Alley
02.2018 - 03.2020
- Daily operation of front desk.
- Customer service, answer phone, lane assignments.
- Create weekly employee manager's schedule.
- Assisted kitchen with food prep.
- Prevent food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cash handling.
- Entering / Updating weekly league information on BLS.
- Assist & Train employees With Opening & Closing procedures.
- Make daily deposits and change order.
- Run Monthly sales & Tax Reports.
- Ordering (food, alcohol, & supplies).
Financial specialist
DOI - USGS CRGT/CIBER-Remtech services Inc
11.2006 - 07.2017
- Maintaining vendor records in FFS for employee and commercial vendor accounts to insure accurate and timely payments.
- Creating
- Updating travel accounts, deactivating vendors expired CCRegistrations or travelers with prolonged periods of inactivity, performing address and name changes, Electronic Funds Transfer/banking details, verification of Vendor records against the Central Contractor Registration online database.
- Remtech team lead; responsible for administrative procedures for the USGS staff.
- Manage and verify all invoices for payment for U S Government.
- Paid invoices to U S and foreign vendors and payments made to other government offices through the U S Treasury.
Customer Service Representative
Bowl America
08.1992 - 05.2017
- League enrollment, bowling coach and merchandise sales.
- Cash handling for leagues, open play, birthday, and corporate parties.
Financial specialist
DOI - BIA CIBERJRemtech services
04.2004 - 06.2006
- Created Mail room and written.
- Daily quality control of all mail handling for the U S.
- Department of the Interior - Bureau of Indian Affairs (BIA), Document control for the BIA Fiscal Services Division.
- Developed tracking process to and record multiple financial documents for distribution to the BIA finance and travel divisions.
- Trained as Data Entry Operator (DEO) for U S Treasury Department transactions through the Secure payment System (SPS) Prepared monthly requisitions for office supply orders and maintained inventory.
- Support services for BIA Fiscal Services Division, includes equipment maintenance, repair and requisitioning for service calls.
- Established filing system for work on site; inventoried existing documentation and coordinated the archiving of federal file&.
- Supervised Remtech employees and assisted the Project Manager with administrative duties including staffing, scheduling, and the payroll process.
Restaurant Manager
GSW Inc
06.1999 - 10.2003
- Administered the daily accounting practices including cash handling, payroll, and balancing sales and productivity ledgers.
- Managed all ordering of food and supply items and controlled inventory costs.
- Ensured product quality by enforcing health/safety food management, stock rotation, and inventory maintenance.
- Assisted in setting up & opening two new stores as well as hiring and training the staff.
Restaurant General Manager
Baja Tortilla Grill / ZuZu
11.1996 - 06.1999
- Managed all accounting responsibilities; controlled and balanced bank books, and maintained control of financial reports.
- Performed all responsibilities of a general manager including crew training, food and stock rotation, daily and weekly inventory control, cash handling, employee relations and weekly payroll.
Baggage Service Supervisor
Valujet Airlines
04.1995 - 08.1996
- Ran Daytime & Evening Baggage Service for all flights, created employee schedules, assisted customers with filing insurance claims for any items damaged or lost, helped load and unload luggage from planes, helped clean planes for quick turn around.
Assistant Restaurant General Manager
Taco Bell
02.1989 - 02.1995
- Prep, grill, cook, server, expediter, cashier, front of the house and eventually Shift lead once I graduated High School.
- My job details allowed me to place & put truck orders away, weekly, monthly and quarter end inventory, create weekly employee scheduling & update pricing & POP on the register and menus.
- Our restaurant was a training restaurant, I helped train 57 managers & open 8 other restaurants.
- Responsible for inventory, employee scheduling, pricing updates in registers and on menus, assisting with manager training and opening of new restaurants in the area.
Education
High School Diploma -
Broad Run IIS
Ashburn, VA01.1991
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lumber Sales Associate
Home Depot
04.2024 - Current
Store Manager
Papa Murphy's Take And Bake Pizza
09.2023 - 10.2023
Business Operations Manager
Lakeside Lanes
07.2020 - 05.2023
Rural carrier Associate
US Postal Service
10.2019 - 05.2020
Manager
Break Point Alley
02.2018 - 03.2020
Financial specialist
DOI - USGS CRGT/CIBER-Remtech services Inc
11.2006 - 07.2017
Financial specialist
DOI - BIA CIBERJRemtech services
04.2004 - 06.2006
Restaurant Manager
GSW Inc
06.1999 - 10.2003
Restaurant General Manager
Baja Tortilla Grill / ZuZu
11.1996 - 06.1999
Baggage Service Supervisor
Valujet Airlines
04.1995 - 08.1996
Customer Service Representative
Bowl America
08.1992 - 05.2017
Assistant Restaurant General Manager
Taco Bell
02.1989 - 02.1995
High School Diploma -
Broad Run IIS
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