Louis Steppello
Utica,NY
Summary
Driven Operations Manager with a proven track record at Vernon Downs Casino, excelling in operations management and team leadership. Enhanced customer satisfaction and performance outcomes through effective problem-solving and staff training. Skilled in fostering client relationships and streamlining supply chain operations, achieving significant improvements in accountability and service delivery.
Overview
8
8
years of professional experience
Work History
Operations Manager
Vernon Downs Casino
02.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
Poker Room Manager
Tioga Downs Casino Resort
05.2017 - 02.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
Education
Culinary Arts
Johnson & Wales University
Providence, RIAccounting And Business Management
Niagara University
Niagara Falls, NYSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Staff Training
- Client Relationships
Timeline
Operations Manager
Vernon Downs Casino
02.2022 - Current
Poker Room Manager
Tioga Downs Casino Resort
05.2017 - 02.2022
Culinary Arts
Johnson & Wales University
Accounting And Business Management
Niagara University
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