Louis Swearingen
Littleton
Summary
I am a generally fast learner with experience in both Management and CSR work making me patient and good with time at the least. I am eager to learn any and all skills required for the position.
Overview
3
3
years of professional experience
Work History
Manager
Domino's Pizza
10.2023 - 06.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Representative
Boston Market
11.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Columbine High School
Denver, CO05-2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Strategic planning
- Operations management
- Cross-functional teamwork
- Customer relationship management (CRM)
- Staff development
- Shift scheduling
- Sales techniques
- Conflict resolution
- Active listening
- Data entry
- Computer proficiency
- Microsoft Excel
- Complaint resolution
- Complaint handling
- Professional telephone demeanor
- Scheduling
Timeline
Manager
Domino's Pizza
10.2023 - 06.2025
Customer Service Representative
Boston Market
11.2022 - 03.2023
High School Diploma -
Columbine High School
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