Summary
Overview
Work History
Education
Skills
Timeline
Generic

Louis Terrell

Leander,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience

Work History

Mobile Activation and Repair Specialist

Spectrum
10.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations.
  • Help customers activate, port old numbers, unlock BYOD devices with old service providers and ensure they are connected to the network.

Customer Care Representative

CVS/caremark
11.2020 - 10.2025


  • Managed high call volume with exceptional professionalism and efficiency.
  • Assisted call-in customers with questions and orders.
  • Supported pharmacists in providing optimal patient care, handling insurance claims, and managing medication inventory.

Customer Service Representative

Alorica
01.2012 - 11.2018
  • Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
  • Helping customer activate, port numbers, transfer info, set up new devices, and troubleshoot.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

GED -

Pine Knot Job Corps
Pine Knot, KY
05.1996

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Customer Complaint Resolution

Timeline

Mobile Activation and Repair Specialist

Spectrum
10.2022 - Current

Customer Care Representative

CVS/caremark
11.2020 - 10.2025

Customer Service Representative

Alorica
01.2012 - 11.2018

GED -

Pine Knot Job Corps

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Louis Terrell