Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhianna Borkowski

Depew,NY

Summary

Professional leader ready to drive team success and exceed objectives. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.

Overview

10
10
years of professional experience

Work History

Mobile Activation and Repair Representative

Charter Spectrum
11.2024 - Current
  • Utilized various diagnostic tools efficiently to accurately identify problems within electronic devices before initiating appropriate solutions for successful resolution.
  • Managed multiple simultaneous repair projects, prioritizing tasks based on urgency and complexity.

Bakery Team Leader Trainee

Wegmans Family Food Markets
01.2024 - 10.2024
  • Trained new team members on bakery operations, ensuring adherence to company standards and procedures.
  • Evaluated team member performance regularly, providing constructive feedback and opportunities for growth.

Management Intern - Training and Development

Wegmans Family Food Markets
05.2022 - 08.2022
  • Maintained detailed records of project progress, ensuring accurate documentation was readily available for review by senior management.
  • Managed multiple projects concurrently while maintaining strict deadlines and quality standards.
  • Assisted in the development of marketing campaigns for increased brand visibility and customer engagement.

Management Intern - Store Operations

Wegmans Family Food Markets
05.2021 - 08.2021
  • Participated in strategic planning sessions, contributing valuable insights into industry trends and competitive analysis.
  • Assisted in employee training initiatives, enhancing overall staff competency and skill sets within the organization.
  • Learned and used technology systems and platforms to assist with tasks.

Front End Coordinator

Wegmans Family Food Markets
02.2018 - 01.2020
  • Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
  • Enhanced employee morale with regular team-building activities, fostering a positive work environment.
  • Conducted routine evaluations of employee performance against established goals, offering constructive feedback that drove improvements over time.

Customer Service Representative

Wegmans Family Food Markets
04.2017 - 02.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Cashier

Wegmans Family Food Markets
07.2015 - 04.2017
  • Greeted customers entering store and responded promptly to customer needs.

Education

BBA - Business Administration

SUNY Empire State College
Cheektowaga, NY
05-2026

High School Diploma -

Lancaster Central High School
Lancaster, NY
06-2016

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail

Timeline

Mobile Activation and Repair Representative

Charter Spectrum
11.2024 - Current

Bakery Team Leader Trainee

Wegmans Family Food Markets
01.2024 - 10.2024

Management Intern - Training and Development

Wegmans Family Food Markets
05.2022 - 08.2022

Management Intern - Store Operations

Wegmans Family Food Markets
05.2021 - 08.2021

Front End Coordinator

Wegmans Family Food Markets
02.2018 - 01.2020

Customer Service Representative

Wegmans Family Food Markets
04.2017 - 02.2018

Cashier

Wegmans Family Food Markets
07.2015 - 04.2017

BBA - Business Administration

SUNY Empire State College

High School Diploma -

Lancaster Central High School

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