Louise Clark

• Partner with the Accessibility Community and the Code in the Schools' Director of Accessible Learning to develop scalable teacher guidance for keyboard navigation across Blockly-based programming platforms (MakeCode, Code.org, Scratch), creating just-in-time resources that empower educators to support students with disabilities in computer science education.
• Analyze teacher feedback from keyboard-only navigation testing of MakeCode activities, identifying key patterns and pain points to inform accessibility resource development.

• Led the Accessibility Team's contribution to DEIA-driven project delivery toolkits, partnering with the Equity Team to equip USDS project teams with practical guidance and implementation strategies, supporting equitable and accessible outcomes.
• Co-led the Disability Research Pilot by partnering with procurement to select vendors, developed a comprehensive guidebook for inclusive research practices, and organized Knowbility training on conducting user research with people with disabilities, equipping USDS teams to integrate disabled users' feedback throughout the project lifecycle, including generative research, prototyping, and post-launch feedback.
• Consulted with project teams to problem-solve specific accessibility barriers, providing targeted resources and federal accessibility network connections, and then co-designed custom collaboration cycles based on each team's unique context (stakeholder maturity, vendor capabilities, user needs, and technical constraints) to embed inclusive design practices sustainably throughout delivery.
• Served as USDS technical accessibility advisor to the Department of Justice on inclusive and human-centered design for the Title II rule update while leading team feedback on Office of Management and Budget guidance documents (M-24-08 Strengthening Digital Accessibility and M-23-22 Delivering a Digital-First Public Experience), advocating for modern accessibility practices, including inclusive research, continuous testing in CI/CD, and iterative improvement approaches that create sustainable, equitable outcomes.
• Jumped into the fast-paced IRS Direct File project to lead inclusive usability testing, creating adaptive moderator guides for various disabilities, pre-testing prototypes to reduce participant burden, synthesizing findings rapidly, and partnering with developers to prioritize fixes—all within an aggressive federal launch timeline.
• Built accessibility capacity across USDS by creating and running the 21-Day Accessibility Learning Path, addressing digital service experts' vulnerability around accessibility knowledge gaps, piloting with 30 participants in a dedicated Slack channel for peer learning, then scaling insights to a 260+ person organization, transforming accessibility from a source of anxiety into a shared learning journey where asking questions became accessibility advocacy, not a personal weakness.

Agency Project: IRS Direct File

• Jumped into a fast-paced project to lead inclusive usability testing, creating adaptive moderator guides for various disabilities, pre-testing prototypes to reduce participant burden, synthesizing findings rapidly, and partnering with developers to prioritize fixes within an aggressive federal launch timeline.
• Facilitated collaboration between the Assistant Director of Accessibility, the White House OSTP, and the Direct File product/UX teams to establish accessibility as a launch-critical success metric, demonstrating how inclusive design requirements can drive product excellence, rather than slow delivery.

Agency Project: Social Security Administration, Medicare Enrollment

• Conducted service design research identifying accessibility barriers in Medicare enrollment, interviewing call center employees, and observing 15 customer support interactions to understand pain points for seniors navigating complex systems.
• Synthesized research findings into strategic recommendations for SSA leadership, including the Acting Commissioner, ensuring modernization efforts prioritized accessibility and equitable service delivery from the start.

Agency Project: State Department Online Passport Renewal

• Designed an accessibility strategy that embedded inclusive practices throughout product development, facilitating collaboration between project teams, Section 508 experts, and vendor partners to ensure accessibility enhanced, rather than constrained, the user experience.
• Established inclusive research protocols with the vendor team for testing with disabled users, making their feedback integral to design iterations.

• Collaborated directly with product designers across four teams to review designs for inclusive best practices, providing specific guidance on color contrast, interaction patterns, and semantic structure.
• Translated WCAG 2.1 requirements into designer-friendly documentation, creating visual guides and annotation systems that made accessibility requirements actionable in Figma workflows.
• Conducted design critiques focused on accessibility, helping teams understand how compliance requirements could enhance, rather than limit, creative solutions.
• Established accessibility office hours, providing hands-on mentorship to designers on topics including focus indicators, touch targets, and accessible data visualization.

• Seated on both research/design and development teams, I conducted proactive heuristic evaluations during the design phase, translating accessibility needs between designers' visions and developers' implementations to ensure consistent, inclusive outcomes.
• Managed the accessibility remediation strategy following the WCAG 2.1 audit, partnering with designers to prioritize fixes based on real user impact, and demonstrating how addressing barriers improved the overall user experience.
• Partnered with the Senior UX Lead and VP of Accessibility to establish a company-wide accessibility program during Prometric's digital transformation, ensuring inclusive design principles shaped new platform development.
• Created accessibility documentation and testing protocols embedded into Agile workflows, enabling designers and developers to continuously validate accessibility throughout iterations.

• Brought accessibility passion to the frontend team by leading lunch-and-learns on practical topics like creating accessible accordion components and JavaScript patterns, building team capability from within.
• Collaborated closely with the design system team to ensure implementation consistency, walking through the code together to validate both design fidelity and accessibility standards.

• Collaborated with the mobile design team on the Bank of Montreal conference application, contributing personas, wireframes, and prototypes, while advocating for accessible, responsive solutions.

• Advocated for accessibility integration in the enterprise design system, partnering with UX/UI teams to embed inclusive patterns, and creating WCAG evaluation templates that empowered teams to test their own applications.
• Collaborated with the product manager throughout the design and development of an internal tool, translating requirements into wireframes and prototypes, and then implementing accessible front-end solutions that balanced user needs with Section 508 compliance.

• Taught at the university level for over 10 years, developing expertise in making complex concepts accessible, facilitating collaborative learning, and adapting content for diverse audiences.