Louise Holekamp Stumpf
Chesterfield,MO
Summary
Louise is an experienced leader with over 10 years of experience in software engineering and technical program management. Louise is currently leading the end-to-end planning and governance for multiple localization/modernization initiatives, driving over 60 programs across Mastercard in the payments technology space, using the agile SDLC process. Louise has a strong background in building and expanding high-performing teams, leadership, program management, engineering leadership, and technical project management in multiple industries.
Overview
15
15
years of professional experience
Work History
Vice President, Technical Program Management Lead for Avanti Command Center
Mastercard Technologies
04.2023 - Current
- Manage a team of 3 Directors and 2 Vice Presidents of Technical Program Managers who are the end-to-end leads for 6 different localization/modernization initiatives spanning 60+ programs/150+ products internal and market-facing applications/teams across Mastercard
- Provide mentoring and coaching to TPMs to ensure program delivery and ensure thought leadership for the organization
- Manage escalation associated with the 6 initiatives to ensure delivery remains on track
- Actively encouraged the development of my direct reports while raising the bar on performance, program management results, and people management
- Ensure continuous learning culture across my team
- Establish goals for department resourcing and planning
- Manage overall E2E plan which encompasses critical milestones for each initiative to ensure overall delivery across all initiatives remains on track
- Inspect delivery plans and execution of metrics using my knowledge and experience to assess risk and ensure continuous delivery
- Established and manage command center governance and initiative-level governance processes and procedures including initiative level for TPM
- Established and oversaw all command center communications including program and initiative level comms including senior executive level and program level comms
- Provide leadership on all automated dashboards and reporting for our audience including senior executive leadership as well as programs across Mastercard staffing/budgets, operational metrics, program-level progress metrics, etc
- Accountable for Avanti Command Center financials, managing a 9-figure budget related to labor, nonlabor, and capital costs across 60+ programs
- Delivered in November 2024 the South Africa localization initiative orchestrating build and migrations across 40 teams at Mastercard delivering net new technologies in some cases and a lift and shift approach for other teams
- Responsible for the creation of Steer Co and Tech Leadership presentation materials and also a presenter at those meetings for initiative updates, etc
- Established a data-driven approach for initiative delivery
- Help drive team culture by providing consistency, team building, and alignment across the command center keeping leadership principles top of mind
- Established strong relationships within the command center and the programs.
Vice President, Software Engineering/ Program Owner for Mastercard Send
Mastercard Technologies
11.2019 - 04.2023
- Deliver product and technical roadmaps, platform maturity, and regional expansion by building trust and strong partnerships with Product and Regional sales teams
- Program owner for Mastercard Send which has seen drastic growth over the past 4 years going from a US-based application to global expansion
- Provide leadership/oversight and mentoring to a team of Technical Program Managers
- Responsible for significant ramp-up of engineering teams from 60 – 150 team members
- Responsible for program operating budget of over $20MM
- Strategic planning and execution of programs/product roadmaps and efficient IT operations management emphasizing teamwork
- Ensure approved staff education, training, and cross-training needs are met to ensure that staff has appropriate skills and behaviors to perform tasks fully through effective communication of goals, objectives, performance, and, as necessary, improvement plans
- Lead key customer tech-to-tech discussions on the performance of the platform and review any incidents and correction of errors and any customer-impacting roadmap items
- Review, approve, and ensure the implementation of new or revised Agile SDLC operational processes and procedures
- Strong focus on the operations and “run” side of the business with a maniacal focus on the customer experience
- Respond to operational and business concerns or issues relative to future business programs, projects, or enhancements to ensure consistent delivery of quality services
- Responsible for executive-level program reporting including updates on goals, strategies, and program objectives
- Lead quarterly strategic presentations and create quarterly program review documents on team and platform performance and present to regional Executives and Sr
- Executives
- Built strong partnerships with internal dependent teams at Mastercard to ensure an appropriate level of support of my application to ensure adherence to customer SLAs and a target higher than 99.95% availability/uptime is maintained.
Director, Software Engineering/ Program Owner of Mastercard Send
Mastercard Technologies
03.2017 - 11.2019
- Provided oversight of 5 software engineering teams, directly managing 2 managers teams, and assumed Program Owner responsibilities in February 2019
- Provide leadership and direction to software development teams in the development of Send product and platform
- Work closely with product and architecture teams on product definition, product roadmaps, technical design, and overall execution for the team
- Ensure system design is scalable with the goal of zero downtime in production
- Define a key set of quality and performance metrics for the software development organization
- Identify and recruit top-notch talent to build a world-class software engineering team
- Respond to operational and business concerns/issues to ensure consistent delivery of quality services
- Manage approved staffing levels, departmental and staff education, training, and cross-training needs
- Ensure budgets are managed to investment targets, ensuring the team complies with all financial management processes
- Ensure that staff has skills and behaviors to perform tasks fully through effective communication of goals, objectives, performance, and, as necessary, improvement plans.
Manager, Software Engineering
MasterCard Technologies
03.2016 - 03.2017
- Managed 3 Java software engineering teams, building P2P and disbursement payment solutions
- Responsible for leading 3 agile Java engineering teams, ensuring the successful development and delivery of quality software solutions in a timely and cost-effective manner
- Establish & monitor objectives for the department and staff members to align with department strategies and objectives
- Successfully led the definition, development, and delivery of major cross-department initiatives with broad scope and long-term business implications
- Develop business case in alignment with the MasterCard objectives
- Make presentations to the Senior Management, Business Owners, and other Stakeholders and help them in the decision-making process
- Provide recommendations to Senior Management on the selection of technologies and strategic technical direction for the department
- Lead implementation of processes and supporting tools per the evolving needs of the organization
- Identifying process gaps, providing estimates for business solutions, defining the initial scope/requirements of the project and manage the scope during the lifecycle of the project
- Plan overall project scope as well as define the scope for each phase and iteration to meet business needs/time-to-market needs
- Ensure the project or effort is adequately staffed; trained and managed
- Ensure personnel have appropriate skills and behaviors; and effectively communicate performance results; as necessary, managing each effort within approved manpower and budget guidelines.
Technical Program Manager, Software Engineering
MasterCard Technologies
08.2015 - 03.2016
- Technical Program Manager for the Mastercard Send development team leading the initial build of Send with overseeing the work for 4 agile development teams
- Lead initiative to build new Send platform processing originally built to support P2P payments for Digital Giants
- Responsible for the overall health of 20 projects totaling $8.6M for the Personal Payments line of business
- Responsible for developing and maintaining customer command center launches
- Responsible for Portfolio/Project Risk and/or Issue Mitigation
- Facilitated Executive Weekly and Monthly Portfolio meetings such as; the Portfolio Program Status Operations Committee, and Executive Steering Committee
- Assisted with Monthly Portfolio Reviews including assisting with associated monthly forecasts
- Monitor Program Health – including project and financial health
- Temporarily acted as Portfolio Manager for 4 separate lines of business at Mastercard
- Project management of new efforts through all phases of the project lifecycle where applicable.
Consultant, Portfolio Project Manager/Delivery Project Management
NetEffects Inc: MasterCard Technologies
07.2012 - 08.2015
- Portfolio Project Manager for MoneySend and Mastercard Bill Payment, and inControl Platforms
- Technical Project Manager for Global Project Management Office managing P2P technical efforts
- Facilitated Project initiation, prioritization, and estimation
- Acted as Agile SDLC Process SME
- Lead Mentoring and Coaching for TPMs
- Responsible for Portfolio/Project Risk and/or Issue Mitigation
- Oversaw and Ensured Consistent Project Delivery
- Provide Weekly/Monthly Portfolio Investment Fund and Portfolio Health Reports
- Participated in the TPM Onboarding initiative, including creating a TPM training presentation to be used by teams inside and outside of GPMO.
Senior Project Manager
Express Scripts
08.2009 - 07.2012
- Managed technical and strategic projects in the Sales & Marketing Strategy and Planning team
- Business lead for an $11M/ 2-year project, implementing a new pharmacy network and product enhancements
- Responsible for communications, marketing, contract pricing, and network contracting
- Program Manager for WellPoint Systems Migration project to migrate 9 medical eligibility platforms down to 3 over 4 years
- Completed 5 migrations on time and within budget
- Project managed Medco-related system integration project
- Successfully managed a Sales Process Redesign project, improving the sales process across 9 departments
- Successfully managed multiple projects such as the Bensalem Site Closure Communications project, Client Billing Changes Process Improvement, and ESI Site Visit Ceres System, among others
- Developed multiple automated Visual Basic Applications to streamline processes across 6 departments, using MS Access databases, SQL, and MS Excel
- Acted as resident SME providing mentoring and guidance to department of 10 project managers
- Maintained and supported multiple tools and databases, supporting 500 users.
Education
Skills
- People leadership
- Scaling and organizing teams
- Strategic planning
- Driving solutions and strategies
- Thought leadership
- Complex problem solving
- Change management
- Process and procedure optimization
- System performance improvements
- Performance management
- Financial planning and management
- Staff development
- Risk management
- Executive communications and presentations
- Relationship management
- Vendor management
- Program management
- Portfolio management
- Developing partnerships across an organization
Timeline
Vice President, Technical Program Management Lead for Avanti Command Center
Mastercard Technologies
04.2023 - Current
Vice President, Software Engineering/ Program Owner for Mastercard Send
Mastercard Technologies
11.2019 - 04.2023
Director, Software Engineering/ Program Owner of Mastercard Send
Mastercard Technologies
03.2017 - 11.2019
Manager, Software Engineering
MasterCard Technologies
03.2016 - 03.2017
Technical Program Manager, Software Engineering
MasterCard Technologies
08.2015 - 03.2016
Consultant, Portfolio Project Manager/Delivery Project Management
NetEffects Inc: MasterCard Technologies
07.2012 - 08.2015
Senior Project Manager
Express Scripts
08.2009 - 07.2012
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