Louise Konstantelos
Streamwood,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
Work History
Senior Customer Service Agent
FedEx
Northbrook, IL
06.2002 - Current
- Greeted customers and listened closely to problems described to determine solutions.
- Took cash and credit card payments
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Worked on reports
Ticket Issuer
American Express Travel
Rolling Meadows, IL
06.2000 - 05.2002
- Called airlines to get tickets issued when a problem occurred
- Assisted in mailroom when needed
- Printed tickets for clients
Education
High School Diploma -
Addison Trail High School
Addison, IL06.1999
Skills
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Responding to Difficult Customer
- Word
Timeline
Senior Customer Service Agent
FedEx
06.2002 - Current
Ticket Issuer
American Express Travel
06.2000 - 05.2002
High School Diploma -
Addison Trail High School
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