Louise O'Donoghue
Milton,Ma
Summary
Current UMass Boston student with extensive experience in hospitality and communication. Demonstrated problem-solving skills in diverse environments while upholding professionalism. Focused on enhancing customer experiences and operational efficiency within team settings. Highly motivated with a strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Medical Aesthetics MA
Milton, MA
06.2024 - Current
- Responded to customer inquiries via phone, email, and in person.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled sensitive information in a confidential manner.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Greeted customers warmly and made them feel welcome.
Lifeguard/Swim Instructor
YMCA
Quincy, MA
08.2022 - Current
- Company Overview: I lifeguard at the YMCA along with teaching swim lessons for all levels. I also teach private swim lessons, catering specifically towards children with disabilities and work with the Paralympics teaching swim lessons every week as well.
- I lifeguard at the YMCA along with teaching swim lessons for all levels. I also teach private swim lessons, catering specifically towards children with disabilities and work with the Paralympics teaching swim lessons every week as well.
- Provided assistance to swimmers of varying skill levels.
- Educated patrons about safe swimming practices through public announcements.
- Responded quickly to medical emergencies in the pool area.
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Enforced all safety regulations and posted rules for patrons.
- Maintained constant surveillance of patrons in the swimming area at all times.
Volunteer
Bridge Center
Bridgewater
01.2024 - 03.2025
- Unpaid: Work with children with disabilities leading lessons at the Bridge Center Barn in Bridgewater. Untack and take care of horses and help with lessons and kids when instructors need extra help.
Swim Instructor
Goldfish Swim School
06.2022 - 08.2022
- Company Overview: Briefly worked teaching swim lessons at Goldfish Swim School during the summer of 2022.
- Briefly worked teaching swim lessons at Goldfish Swim School during the summer of 2022.
Education
Bachelor of Science - Health Sciences
University of Massachusetts, Boston
Boston, MA05-2028
Bachelor of Science - Health Sciences
Providence College (Transferred out)
Providence, RIHigh School -
MILTON HIGH SCHOOL
Milton, MA05.2024
Skills
- Child disability specialization
- Adaptability and task management
- Active listening
- Rapid learning
- Public speaking
- Physical endurance
- Problem solving
- Customer service
- Confidentiality management
- Initiative-taking
- Scheduling appointments
- Patient care
- Safety awareness
- Health monitoring
Languages
French
Professional
English
Native/ Bilingual
Certification
- CPR and First Aid Certification - American Red Cross - Certificate ID: 01JGS70
- American College of Surgeons - Stop the Bleed - Instructor ID 155895
- HIPAA Privacy & Security (CEU)
- Massachusetts Identity Theft WISP Rule (CEU)
- Certified Nurses Assistant certification - CNA1018645 (Expires July 2027)
- Home Health Aid -
- DELF B1 ( Diplôme D'Études en Langue Française) - Credential ID: 001318-000130
Affiliations
- Skiing
- Chamber Orchestra
- Swimming/boating
References
References available upon request.
Timeline
Front Desk Receptionist
Medical Aesthetics MA
06.2024 - Current
Volunteer
Bridge Center
01.2024 - 03.2025
Lifeguard/Swim Instructor
YMCA
08.2022 - Current
Swim Instructor
Goldfish Swim School
06.2022 - 08.2022
Bachelor of Science - Health Sciences
University of Massachusetts, Boston
Bachelor of Science - Health Sciences
Providence College (Transferred out)
High School -
MILTON HIGH SCHOOL
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