Open To Work
Louisette Plaisir
PETMEDS
West Palm Beach,FL
18
years of professional experience
Dedicated Customer Service Professional experienced in delivering exceptional service through strong interpersonal communication and leadership skills. Demonstrated reliability and a strong work ethic while collaborating with diverse teams. Managed organizational tasks with attention to detail and proficiency in MS Office applications.
Work History
Customer Service Representative
6 Years 5 Months- Engaged with pet parents via voice, email, and chat to assist in ordering prescription medications, food, and supplements, ensuring tailored experiences that exceeded customer expectations.
- Drove sales by recommending products and communicating their benefits, using thoughtful questions to deepen understanding of customer needs.
- Approached interactions with professionalism and empathy, actively listening to provide exceptional care and support.
Telephone Sales Representative
9 Months- Reached out to patients for guidance to guide them through At Home Saliva test kits qualifying process.
- Scheduled phone appointments for qualified patients to facilitate test completion.
Patient Care Representative
2 Years- Answer all phone calls professionally, courteously, and compassionately
- Respond to patient(s) and client(s) with the utmost courtesy and professionalism always
- Responds to calls according to specific guidelines approved by the client
- Verifies and updates information for every appointment made based on script
- Add new patient information as identified
- Updated patient records with new information collected during intake.
- Arranges for specific patient needs, including interpreter service
- Reviewed appointment screen for financial and clinical flags, referring patients per client's protocol to address specific needs
- Takes complete message with patient information and concerns, and forwards for appropriate follow-up.
- Recorded messages with patient details for follow-up
- Process all calls assigned to his/her division in keeping with the operating procedures and performance standards set by the company and clients)
- Documented and reported all calls and contacts promptly and accurately to maintain communication standards
Fraud Account Supervisor
10 Months- Resolved customer issues through thorough investigation of reports.
- Delivered customer service for incoming calls, prioritizing inquiries for efficient resolution.
- Processed and entered customer data into various software programs for accurate record-keeping.
Key Staff - Receptionist
4 Months- Delivered administrative support to enhance team efficiency.
- Executed 400 to 600 outbound calls daily to connect with clients.
- Coordinated appointment scheduling for members' assessments to receive their free annual home health assessment.
Retail Sales Associate/Cashier
4 Years 6 Months- Guided customers in making informed purchasing decisions.
- Delivered personalized service to enhance customer satisfaction.
- Processed transactions efficiently using cash registers and credit systems.
Medical Assistant
1 Year- Assisted doctor during patient checkups in a clinical setting.
- Documented patient medical histories and vital signs to inform treatment plans
- Executed venipuncture, injections, and diagnostic procedures to facilitate patient care
Education
Associate - Medical Assistant
Skills
Onsite
Prescription order processing
CRM documentation
Call center software
Conflict resolution
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Work Preference
Job Search Status:
Open to work
Work Type
Full TimePart Time
Minimum Desired Compensation
$19/hr
Timeline
Customer Service Representative
PETMEDS
04.2020 - 09.2026Read More
Telephone Sales Representative
Elite Labs
01.2019 - 10.2019Read More
Patient Care Representative
Call 4 Health
01.2017 - 01.2019Read More
Fraud Account Supervisor
SITEL
03.2016 - 01.2017Read More
Key Staff - Receptionist
Your Home Advantage
09.2015 - 01.2016Read More
Retail Sales Associate/Cashier
Forever 21
03.2011 - 09.2015Read More
Medical Assistant
Wellington Medical Center
01.2009 - 01.2010Read More
Florida Career College
Associate from Medical Assistant
11.2009Read More