Louisiana Nwanne
Abuja
Summary
Results-driven Customer Experience and Operations Leader with 18+ years of success in banking, delivering exceptional service, sustained revenue growth, and high-performing teams. Proven track record of transforming customer insights into strategic actions that improve retention, increase market share, and elevate overall business performance.
Recognized for customer-centric excellence, consistently exceeded performance targets while building strong client relationships in highly competitive environments. I bring a unique blend of analytical thinking, leadership, and service innovation, and I am passionate about driving impactful customer experience strategies that create measurable business value.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Branch Manager
United Bank For Africa Plc
Abuja
08.2020 - Current
- Lead full-scale branch operations, overseeing customer experience, sales, and performance delivery
- Consistently exceeded financial targets through strategic customer acquisition and retention initiatives
- Increased market share by identifying and capitalizing on business opportunities within the local market
- Resolved escalations and implemented service improvement strategies, enhancing customer satisfaction
- Ensured strict compliance with regulatory standards and internal policies
- Developed team members to improve productivity and service delivery
- Optimized operational resources to maximize efficiency and profitability
Profit Centre Manager
United Bank For Africa Plc
Abuja
06.2007 - 08.2020
- Managed consumer banking portfolio generating hundreds of millions in revenue, enhancing customer satisfaction
- Led team to exceed deposit mobilization and risk asset targets, contributing to overall branch growth
- Built and maintained strong client relationships, driving retention and long-term value
- Coached and supervised team, establishing structured goal tracking to boost performance
- Contributed significantly to branch profitability and operational success
Education
MBA -
Nexford University
Washington DC, USA05-2022
Bachelor of Engineering -
University of Nigeria
Enugu State, Nigeria09-2004
Skills
- Operations Management
- Customer Experience Strategy
- Retention Strategies
- Revenue Optimization
- Service Excellence
- Stakeholder Management
- Risk Management and Compliance
- Data-driven Decision Making
- Process Improvement
- Team Leadership
- Strategic Leadership
- Client Relations
- Customer Service
- Time Management
- Customer Relationship Management
Websites
Certification
Virtual Assistant, ALX Africa, Johannesburg, South Africa, 09/01/22-11/01/22
Entrepreneurship in Emerging Economies, HarvardX, Washington, DC, USA, 05/01/20-11/01/20
Management Development Programme, Lagos Business School, Lagos State, Nigeria, 01/12/2025 - 05/12/2025
Entrepreneurship in Emerging Economies, HarvardX, Washington, DC, USA, 05/01/20-11/01/20
Management Development Programme, Lagos Business School, Lagos State, Nigeria, 01/12/2025 - 05/12/2025
Languages
English, Full Professional Proficiency
Hobbies and Interests
- Volunteering
- Travelling
- Mindfulness
- Cooking
- Being Creative
- Spending time with my family
Personal Information
Date of Birth: 10/09/80
Honor Awards
- Most Customer Centric Staff, 10/01/12 - 10/01/13, United Bank For Africa Plc
- Most Customer Centric Staff, 10/01/13 - 10/01/14, United Bank For Africa Plc
Languages
English
Full Professional
Timeline
Branch Manager
United Bank For Africa Plc
08.2020 - Current
Profit Centre Manager
United Bank For Africa Plc
06.2007 - 08.2020
MBA -
Nexford University
Bachelor of Engineering -
University of Nigeria