Loul Hailu
Springfield,VA
Overview
2
2
years of professional experience
Work History
Help Desk Support Specialist
The Human Connection
02.2026 - Current
- Coordinated with team members to prepare new devices for deployment, ensuring all necessary steps were completed efficiently and accurately.
- Performed factory resets and full repairs on computers and various devices, addressing both software and hardware issues.
- Performed thorough diagnostics on devices to identify and resolve complex technical issues, ensuring peak performance and reliability.
- Used ticketing systems to track and manage repairs, and ensured all devices were properly accounted for in our database. Added any missing devices to maintain accurate inventory.
Unarmed Security Officer
Prosegur
03.2026 - 09.2026
- Monitored assigned areas to maintain a safe and secure environment for employees, visitors, and property.
- Conducted routine patrols to identify and report suspicious activity, safety hazards, and security concerns.
- Controlled access to restricted areas by verifying identification and monitoring entry and exit points.
- Responded promptly to incidents, disturbances, alarms, and emergency situations while following established procedures.
Server
Lazy Dog
08.2024 - 06.2025
- Provided friendly and attentive customer service in a fast-paced restaurant environment.
- Greeted guests, presented menus, and accurately took food and beverage orders.
- Delivered food and beverages promptly while ensuring orders were complete and accurate.
- Maintained knowledge of menu items, ingredients, specials, and promotions to assist guests with selections.
- Managed multiple tables simultaneously while maintaining efficient and professional service.
Education
DCJS -
Securitas
Chantilly, VAHigh School Diploma -
West Springfield Highschool
Springfield05.2022
Skills
- Technical: Hardware & software troubleshooting, Windows fundamentals, user support, ticket workflows, access concepts
Timeline
Unarmed Security Officer
Prosegur
03.2026 - 09.2026
Help Desk Support Specialist
The Human Connection
02.2026 - Current
Server
Lazy Dog
08.2024 - 06.2025
DCJS -
Securitas
High School Diploma -
West Springfield Highschool