LouMatthews Jennings
Blythewood,SC
Summary
Results-driven property management professional with over 10 years of experience leading teams and optimizing property operations. Expertise in budgeting, strategic planning, and staff development, committed to fostering tenant satisfaction and maximizing asset value.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Area Property Manager
Blackleaf Realestate Investment Group LLC
Columbia, SC
05.2024 - Current
- Oversaw property operations, ensuring adherence to quality standards and compliance regulations.
- Developed and implemented strategic plans to maximize property performance and tenant satisfaction.
- Managed budgeting processes, optimizing financial performance across multiple properties.
- Coordinated maintenance schedules, enhancing operational efficiency and tenant retention rates.
- Mentored property management staff, fostering skill development and promoting best practices.
- Analyzed market trends to inform investment strategies and increase portfolio value.
- Cultivated relationships with vendors, negotiating contracts to reduce costs and improve service delivery.
- Conducted regular property inspections, identifying areas for improvement and ensuring safety compliance.
Operations Manager
Jan-Pro Cleaning Systems Of Columbia
Columbia, SC
04.2020 - 05.2024
- Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
- Implemented process improvements, enhancing operational workflows and team productivity.
- Trained and mentored staff on best practices and safety protocols to maintain high standards.
- Managed inventory control procedures, optimizing resource allocation and reducing waste.
- Developed training programs for new hires, fostering skill development and team cohesion.
- Analyzed operational performance metrics to identify areas for improvement and implement solutions.
- Collaborated with management to establish strategic goals and performance benchmarks for the team.
- Streamlined communication between departments, facilitating efficient information sharing and project execution.
Franchise Owner
Jani King
Columbia, SC
06.2009 - 03.2019
- Managed daily operations to ensure consistent service delivery across multiple franchise locations.
- Developed and implemented training programs for new staff to enhance performance and operational efficiency.
- Analyzed customer feedback to refine service offerings, improving client satisfaction and retention rates.
- Oversaw financial management, optimizing budgets and reducing operational costs through strategic planning.
- Established quality control measures, ensuring compliance with company standards and industry regulations.
- Coordinated marketing initiatives to increase brand visibility and drive franchise growth in local markets.
- Mentored team members, fostering a collaborative environment that encouraged professional development and teamwork.
- Leveraged technology systems to streamline scheduling, inventory management, and reporting processes for improved productivity.
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
Supervisor
Zeus Industrial Products Inc
Orangeburg, SC
06.2007 - 08.2009
- Oversaw daily operations, ensuring compliance with safety standards and production schedules.
- Trained and mentored team members to enhance skill sets and improve overall performance.
- Implemented process improvements that increased efficiency and reduced operational costs.
- Analyzed production workflows, identifying bottlenecks and recommending solutions for optimization.
- Coordinated cross-functional teams to achieve project milestones and streamline communication.
- Developed training programs focused on best practices in manufacturing processes and safety protocols.
- Led quality assurance initiatives, resulting in enhanced product reliability and customer satisfaction.
Education
Associate of Science - Business Administration And Management
University of West Georgia
Carrollton, GA05-2007
Associate of Applied Science - Business Administration
Aiken Technical College
Aiken, SC05-2006
Skills
- Computer and software literacy
- Strong communication skills
- Eviction process
- Organizational and planning skills
- Team leadership and motivation
- Staff training and development
- Goal setting and achievement
- Property management expertise
- Networking and relationship building
- Conflict resolution
- Project management proficiency
- Knowledge of real estate laws
- Rent collection and processing
- Tenant relations
- Property inspections
- Property management
- Asset management
- Buildium
- Tenant retention
- Leasing management
- Lease coordination
- Customer service
- Attention to detail
- Problem-solving abilities
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 28 staff members
- Achieved Amazing Results through effectively helping with Retaining Tenants of Section 8 Housing by Creating a system that benefited both the Company and the Tenants
- Resolved product issue through consumer testing.
Certification
- Certified Property Manager, Blackleaf Realestate Investment Group LLC - 2024
Languages
English
Full Professional
Timeline
Area Property Manager
Blackleaf Realestate Investment Group LLC
05.2024 - Current
Operations Manager
Jan-Pro Cleaning Systems Of Columbia
04.2020 - 05.2024
Franchise Owner
Jani King
06.2009 - 03.2019
Supervisor
Zeus Industrial Products Inc
06.2007 - 08.2009
Associate of Science - Business Administration And Management
University of West Georgia
Associate of Applied Science - Business Administration
Aiken Technical College