Louna Francois
Jacksonville,FL
Summary
Versatile professional with a proven track record in customer service and legal assistance, notably at Walmart and Law Office Belizaire. Excelled in conflict resolution, enhancing customer loyalty, and safeguarding client confidentiality. Skilled in Microsoft Office and active listening, adept at leveraging critical thinking to drive improvements and achieve significant client satisfaction.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Walmart
04.2014 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Home Depot
01.2022 - 03.2023
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in training programs to enhance product knowledge and customer service skills.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Legal Assistant
Law Office Belizaire
01.2005 - 03.2008
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
Chef
Loune's Kitchen
04.2000 - 08.2003
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
Education
Associate of Arts - Legal Studies
Université De La Paix
Haïti08-1994
High School Diploma -
College Plaize Pascal
Port Of Prince, Haiti06-1991
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Office
- Business Management
- Accounting
Languages
French
Professional Working
Timeline
Customer Service Representative
Home Depot
01.2022 - 03.2023
Customer Service Representative
Walmart
04.2014 - Current
Legal Assistant
Law Office Belizaire
01.2005 - 03.2008
Chef
Loune's Kitchen
04.2000 - 08.2003
Associate of Arts - Legal Studies
Université De La Paix
High School Diploma -
College Plaize Pascal
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