Lourdes Aguirre Chavez
San Jose,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
Top Care Medical Group
01.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Help manage all Medical Records request and delivering them within the time frame of due date.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
Customer Success Lead
Athelas Inc
01.2019 - 09.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Western Union Agent Cashier
Western Union
02.2016 - 12.2018
- Enhanced customer satisfaction by providing efficient and accurate transaction processing.
- Streamlined workflow for better service delivery by maintaining organized workstations and updated records.
- Ensured compliance with company policies and federal regulations through diligent verification of customer identification and transaction documentation.
- Promoted a positive work environment by collaborating effectively with team members to resolve issues and provide superior service.
- Maintained proper cash handling procedures to minimize discrepancies, ensuring the accuracy of all transactions processed.
- Improved efficiency of money transfers by staying up-to-date on currency exchange rates and understanding regulatory requirements for international transactions.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Yerba Buena High School
San Jose, CA08.2012
Skills
- Data Entry
- Scheduling
- File Management
- Microsoft Office Proficiency
- Computer Proficiency
- Office Management
- Telephone Skills
- Verbal and Written Communication
- Greeting and Seating Clients
- Spreadsheet Tracking
- Document Management
- Organization Skills
- Customer and Client Relations
- Customer Service
- Problem Solving
Certification
- Certified First Aid/CPR
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Top Care Medical Group
01.2023 - Current
Customer Success Lead
Athelas Inc
01.2019 - 09.2022
Western Union Agent Cashier
Western Union
02.2016 - 12.2018
High School Diploma -
Yerba Buena High School
- Certified First Aid/CPR
Similar Profiles
Dany ContrerasDany Contreras
Medical Assistant at Top Care Medical GroupMedical Assistant at Top Care Medical Group
Lucero RivasLucero Rivas
Patient Coordinator Specialist at Mi Doctor / Top Care MedicalPatient Coordinator Specialist at Mi Doctor / Top Care Medical
Jorge Rainier Alzuri HernandezJorge Rainier Alzuri Hernandez
PCT II at Fresenius Medical Care Top Org USA - NA - FMCNAPCT II at Fresenius Medical Care Top Org USA - NA - FMCNA