Lourdes Amador
Sacramento,CA
Summary
Experienced Engineer with a Master's in Business Administration from UC Davis, offering over 5 years of international experience in Services, Operations, Manufacturing, and Project Management. Proactive problem solver with excellent negotiation skills. Seeking a challenging Program Manager or Product Manager position to leverage entrepreneurial spirit and drive product innovation aligned with organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Engineering Support Specialist
Hp Inc
07.2021 - Current
- Provided exceptional customer service, 200+ technical cases resolved per year, addressing inquiries and resolving complex technical and business issues in timely manner.
- Managed 3 key accounts simultaneously to provide business and technical solutions and ensure customer growth and enable new product sales
- Collaborated with cross-functional teams to ensure timely project completion, meeting or exceeding client expectations.
- Achieved $3.5M in revenue by managing new product field implementation, collaborating with cross-functional teams to ensure timely and successful deployment.
- Collaborated with engineers in new product introduction phases to develop and verify design changes.
Product Engineer
HP Inc
08.2019 - 06.2021
- Provided technical support to sales teams, enabling them to better communicate product benefits and features to customers.
- Led continuous improvements in engineering, resulting in clearer product design standards, better manufacturability and reduced engineering cycle time. Achieved $70k in inventory savings by improving manufacturing processes.
- Developed new product designs with innovative features, resulting in increased market demand.
- Achieved $40k in savings per unit driving cost reduction activities and validating changes without impacting product quality
- Enhanced customer satisfaction by addressing and resolving reported product issues in timely manner.
- Provided clear and timely technical data required for design and specification of product.
International Consultant (Project Manager)
AKKA Technologies
08.2018 - 07.2019
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout engagement process.
Facility Management Engineer
Airbus
01.2017 - 12.2017
- Participated in negotiations and bid processes for international projects.
- Managed SLA contracts and coordinated activities between departments.
- Oversaw compliance with regulatory requirements pertaining to building codes, environmental guidelines, and workplace safety regulations in all managed facilities.
- Implemented cost-saving measures by negotiating better contracts with vendors and suppliers.
- Kept stakeholders informed of project progress and facility performance metrics, promoting transparency and fostering strong working relationships.
Education
Master of Business Administration -
University of California Davis
Davis, CA06.2024
Master's Degree in Industrial Engineering -
Higher Technical School of Engineering
Seville, Spain06.2017
Bachelor of Science in Mechanical Engineering -
School of Engineering Science of Córdoba
Cordoba, Spain06.2015
Skills
- Data analysis
- Cross-Functional leadership
- Project management
- Communication Skills
- Ability to Work Under Pressure
- Works Well Under Pressure
- Critical thinking and problem solving
- Product Development
- Teamwork and Collaboration
- Customer Support
Accomplishments
- Enabled sale of $3.5M to a new customer by managing end to end installation project
- Achieved 30k per unit in gains by developing, documenting and delivering training as a product.
- Achieved savings of $70k in inventory by validating and implementing an improved manufacturing process.
Extracurricular Activities
Coaching, Red Cross, Barcelona, Mentored a group of 15 teenagers in soft skills as part of a program launched by the Spanish Red Cross.
Certification
- Lean Six Sigma Green Belt, University of California Davis - March 2023
Languages
English
Full Professional
Spanish
Native or Bilingual
French
Limited Working
Timeline
Engineering Support Specialist
Hp Inc
07.2021 - Current
Product Engineer
HP Inc
08.2019 - 06.2021
International Consultant (Project Manager)
AKKA Technologies
08.2018 - 07.2019
Facility Management Engineer
Airbus
01.2017 - 12.2017
Master of Business Administration -
University of California Davis
Master's Degree in Industrial Engineering -
Higher Technical School of Engineering
Bachelor of Science in Mechanical Engineering -
School of Engineering Science of Córdoba