Timothy L Grimmett
Wasta,United States
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Engineering Support Specialist
Golden West Telecommunications
Wall, United States
10.2021 - Current
- Evaluated current industry standards and regulations related to specific areas of engineering.
- Participated in meetings with engineers to discuss project progress and requirements.
- Gathered and evaluated data for validity, accuracy and completeness.
- Identified potential areas for improvement within existing engineering workflows or procedures.
- Improved and refined methods, process steps or procedures and implemented changes.
Engineering Clerk
Golden West Telecommunications
Wall, United States
03.2021 - 10.2021
- Assisted with the preparation of engineering reports, summaries, and presentations.
- Entered data into computer systems to generate reports and documents as required.
- Monitored progress of assigned engineering projects using established timelines.
- Reviewed engineering drawings and documents to ensure accuracy of data.
- Organized and maintained files, records, and other documents in an orderly fashion.
Route Relief Driver
Aramark
Twin Falls, United States
11.2020 - 02.2021
- Followed all traffic laws and regulations to ensure safe and efficient delivery operations.
- Loaded cargo onto trucks according to delivery instructions.
- Recorded deliveries and daily sales transactions.
- Assisted in loading and unloading delivery vehicles.
- Supplied wide range of customers with key products in alignment with specified amounts and schedules.
- Ensured all deliveries were made on time and to the correct locations.
- Participated in safety meetings and training sessions to stay informed on best practices.
NOC Technician
Golden West Telecommunications
Wall, United States
05.2015 - 09.2020
- Resolved routing, wireless and other network-related issues.
- Installed, configured, and maintained network equipment such as routers, switches, firewalls and wireless access points.
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
- Communicated technical information in easily understood terms to non-technical individuals.
- Troubleshot problems related to network infrastructure and performance.
- Monitored network performance to detect potential issues or outages and take corrective action.
Cafe Employee
Wall Drug
Wall, United States
05.2014 - 05.2015
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Prepared sandwiches, salads and other light meals in accordance with established recipes.
- Maintained cleanliness of the dining area, kitchen and equipment.
- Greeted customers and provided information about menu items.
Infantry
United States Army
, United States
05.2010 - 09.2013
- Supervised and coordinated infantry unit logistics, including maintenance, transportation and supplies.
- Engaged in marksmanship training with various weapons systems to ensure accuracy and proficiency.
- Led small teams in tactical operations under stressful conditions.
- Maintained rifles, machine guns, mortars and hand grenades, verifying weapon locations and supporting magazine operations.
- Followed strict operational security protocols to safeguard mission-critical information.
- Oversaw realistic training and military education planning and administration.
- Educated junior infantrymen in tactics, weapons handling, and field survival skills.
Education
High school diploma -
Wall High School
05.2010
Some College (No Degree) - Bachelor of Science in Business Administration
Colorado Technical University-Online
RemoteSkills
- Leadership skills
- Quick Learner
- Positive attitude
- Good listener
- Military Experience
- Technical Support
- Help Desk
- Network Support
- Troubleshooting
- Software Troubleshooting
- Operating Systems
- Microsoft Windows
- Network Monitoring
- Customer Service
- Sales
Certification
- Foundation of Leadership- The National Society of Leadership and Success
- Notary Public, 05/01/21, 05/01/27
Assessments
- Technical support, Proficient, 06/01/20
- Technical support: Customer situations, Proficient, 01/01/21
Military Service
Army, United States, Sgt, 05/01/10, 09/01/13
Timeline
Engineering Support Specialist
Golden West Telecommunications
10.2021 - Current
Engineering Clerk
Golden West Telecommunications
03.2021 - 10.2021
Route Relief Driver
Aramark
11.2020 - 02.2021
NOC Technician
Golden West Telecommunications
05.2015 - 09.2020
Cafe Employee
Wall Drug
05.2014 - 05.2015
Infantry
United States Army
05.2010 - 09.2013
High school diploma -
Wall High School
Some College (No Degree) - Bachelor of Science in Business Administration
Colorado Technical University-Online
Similar Profiles
Beth WilsonBeth Wilson
Lead Customer Service Representative at West Side TelecommunicationsLead Customer Service Representative at West Side Telecommunications
Alex NoboaAlex Noboa
Sr. Manager, Venues & Partnerships at Anheuser-Busch, Golden Road Brewing (Craft West)Sr. Manager, Venues & Partnerships at Anheuser-Busch, Golden Road Brewing (Craft West)
MELQUISEDEC URIBEMELQUISEDEC URIBE
Volunteer at Golden West High SchoolVolunteer at Golden West High School
AHMED ABOSEIFAHMED ABOSEIF
Teaching Assistant at Future High Institute of EngineeringTeaching Assistant at Future High Institute of Engineering
Kathy BarberKathy Barber
Front Office Receptionist PT at General IrrigationFront Office Receptionist PT at General Irrigation