Doris Gillespie
Manor
Summary
Seasoned Engineering Support Specialist with a proven track record at Freescale Semiconductor, excelling in team leadership and problem-solving. Expert in optimizing processes and enhancing team productivity, significantly improving system testing and user support. Demonstrates exceptional resource management and effective communication, ensuring high-quality customer support and operational efficiency.
Overview
37
37
years of professional experience
Work History
Engineering Support Specialist
NXP Semiconductors, Austin TX
Austin
02.2018 - 01.2025
- Perform failure mode and effect analyses
- ● Prepare information for upper management
- ● Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues
- Provide support to end-users
Group Leader
Freescale Semiconductor
Austin
02.2007 - 02.2019
- Maintained a high level of communication between group members and other departments.
- Managed resource allocation to optimize team productivity and meet project requirements.
- Oversee a team of ten operators on the probe floor, where we tested 8- and 12-inch wafers.
- Assisted the team in operating the probers when the area was short-staffed.
- Provided supplies and answers when needed.
Operator
Motorola Semiconductor
Austin
11.1987 - 06.2007
- I started in the Plastics Assembly area as an operator.
- Inspected parts after die bond, wire bond, and mold. Parts were inspected, railed, and submitted to QA for final verification.
- Operated the trim and form machine to form the leads on the units.
- Marked units with the template of the Company's logo.
Education
High School Diploma -
John F Kennedy High School
Mound Bayou, MS05-1984
Skills
- Team leadership
- Resource management
- Problem solving
- Effective communication
- Process optimization
- Customer support
- Time management
- System testing
- Remote support
- User support
Timeline
Engineering Support Specialist
NXP Semiconductors, Austin TX
02.2018 - 01.2025
Group Leader
Freescale Semiconductor
02.2007 - 02.2019
Operator
Motorola Semiconductor
11.1987 - 06.2007
High School Diploma -
John F Kennedy High School
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