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Associate Principal Engineer

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Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.


Professional Member Service Specialist with comprehensive experience in delivering exceptional member support and service. Adept at handling member inquiries, resolving issues efficiently, and enhancing member satisfaction. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Skilled in communication, problem-solving, and building lasting member relationships, ensuring reliability and trustworthiness.

Customer Service Professional,Relationship Management,Claims Processing
Dedicated and results-driven customer service expert with a proven track record of managing high volumes of inbound calls while maintaining positive client relationships. Skilled in CRM systems, active listening, and multitasking to ensure efficient service and customer satisfaction. Adept at handling claims processing for policyholders, bringing analytical thinking and proactive problem-solving to drive company success. Strong leadership and decision-making abilities support strategic initiatives and team alignment with organizational goals. Highly organized with expertise in resource allocation, schedule management, and critical thinking, seeking a long-term position with a growth-oriented company.

The objective is to bring my abilities to a company to advance the growth of the company. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Ability to excel in high-pressure environments, I leveraged my expertise in customer account management and relationship building at Habersham EMC to significantly enhance member satisfaction. I think of myself as an organized and dependable candidate successful at managing multiple priorities with a positive attitude. With willingness to take on added responsibilities to meet team goals, I'm always up for a challenge!

Lourdes Becerra

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Member Services Representative

Appeals and Grievances Coordinator

Assistant Team Lead

Medical Receptionist

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Associate of Science - Psychology

High School Diploma - undefined

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Member Services Representative

Appeals and Grievances Coordinator

Medical Receptionist

Assistant Team Lead

High School Diploma - undefined

Associate of Science - Psychology

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