Lourdes Bennett
Chicago,IL
Summary
Dynamic professional with a proven track record at Footlocker, excelling in customer service and problem-solving while enhancing customer satisfaction through effective teamwork and organization. Highly skilled in administrative tasks, time management, and efficient operations support while maintaining confidentiality. Experienced in providing executive-level support and streamlining office operations, complemented by strong proficiency in MS Office Suite. Dedicated security professional with a thorough understanding of security protocols, recognized for reliability and adaptability in dynamic environments, adept at surveillance, incident response, and conflict resolution to ensure safety and operational efficiency.
Overview
4
4
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Bloomington, IL
01.2026 - Current
- Monitored security systems and conducted regular inspections of premises to ensure safety.
- Responded promptly to incidents, maintaining a calm demeanor while assessing situations.
- Collaborated with law enforcement during emergencies, providing accurate information for effective resolution.
- Documented daily activities and incident reports, ensuring clear communication with management.
Sales Associate
Forever 21
atlanta, georgia
09.2024 - 02.2025
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Maintained visual merchandising standards to enhance product presentation and store appeal.
Package Handler
Fedex
ellenwood, georgia
10.2024 - 12.2024
- Demonstrated ability to lift up to 75 pounds safely and repeatedly.
- Loaded and unloaded packages from trucks, consistently meeting deadlines.
- Followed all safety regulations and procedures when handling packages.
- Efficiently handled large volumes of packages within established time frames.
- Adapted quickly to changes in workflow as needed while meeting production goals.
Administrative Assistant
Mt.Sinai hospital
chicago, illinois
05.2024 - 08.2024
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
Front Desk Receptionist
Dogtopia
atlanta, georgia
09.2023 - 03.2024
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Performed data entry and administrative duties such as filing, scanning documents, updating databases.
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed.
Sales Associate
Footlocker
sunrise, florida
02.2022 - 06.2022
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Assisted customers with product selection to ensure customer satisfaction.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Organized merchandise displays to promote higher levels of customer engagement.
Education
High School Diploma -
Cedar grove highschool
Ellenwood, Ga05.2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving
- CCTV monitoring
- Data entry
- Administrative support
- Computer proficiency
Timeline
Security Officer
Allied Universal Security Services
01.2026 - Current
Package Handler
Fedex
10.2024 - 12.2024
Sales Associate
Forever 21
09.2024 - 02.2025
Administrative Assistant
Mt.Sinai hospital
05.2024 - 08.2024
Front Desk Receptionist
Dogtopia
09.2023 - 03.2024
Sales Associate
Footlocker
02.2022 - 06.2022
High School Diploma -
Cedar grove highschool