Lourdes Castanet
Estero
Summary
Client-focused professional with over 20 years of experience delivering exceptional customer service, supporting client relationships, and managing daily operations in fast-paced, compliance-driven environments. Proven track record of accurate transaction processing, consistent achievement of performance goals, and professional client support built on trust and attention to detail. Recognized for reliability, discretion, and a strong commitment to service excellence. Seeking a Client Service or Banking Support role where accuracy, integrity, and client care are essential.
Overview
12
12
years of professional experience
Work History
Customer Experience Manager
Five Below
Naples
01.2025 - Current
- Lead daily customer service operations, ensuring a positive and compliant client experience.
- Oversee cash handling, operational controls, and transaction accuracy.
- Monitor service and performance metrics; prepare daily, weekly, and monthly reports.
- Train and coach staff on customer service standards and operational procedures.
- Act as Store Manager when needed, ensuring continuity of operations.
Support Leader
Five Below
Naples
08.2024 - 12.2024
- Supported store leadership with scheduling, service supervision, and operational tasks.
- Assisted with workflow coordination and customer issue resolution.
Corporate Account Executive
Debut Magazine
Panama
08.2020 - 06.2021
- Served as primary point of contact for corporate and individual clients.
- Managed client relationships, service follow-ups, and documentation.
- Supported sales and service goals while maintaining long-term client trust.
- Worked with internal teams to ensure accurate and timely service delivery.
- Conducted product presentations to showcase service benefits and features.
- Developed strong relationships with corporate clients to understand their needs.
Client Services & Sales Support Executive
Mundo Social Publisher
Panama
12.2013 - 06.2020
- Supported client accounts through service, coordination, contracts and ongoing relationships management.
- Consistent achievement and exceeding of monthly and annual sales targets.
- Negotiation with high-profile companies for advertising placements and editorial content.
- Support in the creation of digital content and printed production material
Education
Bachelor of Arts - Advertising
Universidad Nacional De Panama
Panama, Skills
- Client Service & Relationship Support
- Cash Handling & Transaction Accuracy
- Customer Issue Resolution
- Sales & Performance Metrics (KPIs)
- Operational & Compliance Support
- Reporting & Documentation
- Team Collaboration
- Bilingual Client Support (Spanish/English
Timeline
Customer Experience Manager
Five Below
01.2025 - Current
Support Leader
Five Below
08.2024 - 12.2024
Corporate Account Executive
Debut Magazine
08.2020 - 06.2021
Client Services & Sales Support Executive
Mundo Social Publisher
12.2013 - 06.2020
Bachelor of Arts - Advertising
Universidad Nacional De Panama