Lourdes Cruz
Indianapolis,IN
Summary
Authorized to work in the US for any employer.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Background in various office settings. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
6
6
years of professional experience
Work History
Lead Cashier
Home Depot
02.2022 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques.
- Helped customers complete purchases, locate items, and join reward programs.
Assistant Manager
FYE
03.2021 - 02.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created employee schedules to align coverage with forecasted demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies.
Call Center Quality Analyst
Centricity
05.2017 - 01.2021
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Worked effectively in fast-paced environments.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked with multiple departments to check proper billing information.
Education
High School Diploma -
Lawrence North High School
Indianapolis, IN06.2017
Skills
- Call Volume Analysis
- Billing Procedures
- Lead Qualification
- Sales and Marketing
- Volunteer Recruitment
- Customer Relationship
Management - Microsoft Office
Languages
Spanish
Native or Bilingual
Timeline
Lead Cashier
Home Depot
02.2022 - Current
Assistant Manager
FYE
03.2021 - 02.2022
Call Center Quality Analyst
Centricity
05.2017 - 01.2021
High School Diploma -
Lawrence North High School
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