Lourdes Del Rosario
Providence,RI
Summary
Dynamic and compassionate CNA with a proven track record at Caring Experience, excelling in patient care and vital signs monitoring. Recognized for enhancing patient comfort and safety while maintaining HIPAA compliance. Adept at fostering emotional support and effective communication, ensuring high-quality care and satisfaction in fast-paced environments.
Overview
28
28
years of professional experience
Work History
CNA
Caring Experience
02.2025 - Current
- Assisted with daily living activities, ensuring patient comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness of patient rooms and common areas, promoting hygiene standards.
- Documented patient care accurately in electronic health records for continuity of care.
Mesera
Mogote Restaurant
09.2018 - 07.2023
- Provided exceptional customer service, ensuring guest satisfaction and positive dining experiences.
- Assisted in menu explanations and offered personalized recommendations to enhance guest engagement.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Processed payments accurately while managing cash register operations efficiently.
- Trained new servers on restaurant protocols, enhancing onboarding efficiency and team performance.
- Handled customer complaints professionally, resolving issues to maintain loyalty and satisfaction.
- Implemented suggestions for workflow improvements, contributing to enhanced service speed and efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Vendedora De Tienda
Grupo M, Manufacturing,Inc
07.2016 - 05.2018
Gerente De Calidad
Grupo M Santiago Rep Dom
02.1998 - 04.2016
- Developed and implemented quality control procedures to enhance product consistency.
- Conducted regular inspections to identify defects and ensure compliance with industry standards.
- Trained staff on quality management systems and best practices for operational excellence.
- Analyzed production data to identify trends and recommend corrective actions for quality improvements.
- Led root cause analysis sessions to address recurring quality challenges effectively.
- Established key performance indicators (KPIs) to monitor quality objectives and outcomes.
- Drove continuous improvement initiatives, resulting in enhanced product reliability and customer satisfaction.
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
Education
Nursing Assistant Programa - Salud
Your Choice of Training Program
422 Post Rd, Warwick, RI12.2023
BBA - Marketing Management And Research
UAPA
Santiago,República Dominicana10.2005
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- HIPAA compliance
- Attention to detail
- Feeding assistance
- Dressing assistance
- Maintaining confidentiality
- Compassionate communication
- Patient transfers
- Emotional support
- Emergency response
- Active listening
Timeline
CNA
Caring Experience
02.2025 - Current
Mesera
Mogote Restaurant
09.2018 - 07.2023
Vendedora De Tienda
Grupo M, Manufacturing,Inc
07.2016 - 05.2018
Gerente De Calidad
Grupo M Santiago Rep Dom
02.1998 - 04.2016
Nursing Assistant Programa - Salud
Your Choice of Training Program
BBA - Marketing Management And Research
UAPA