Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lourdes Diaz

Port Chester,NY

Summary

Dedicated and bilingual professional with a background in customer service and office management. Adept at handling diverse responsibilities, resolving issues, and providing excellent support. I am seeking a case manager position to utilize strong communication and organizational skills to assist individuals and families in need.

Overview

7
7
years of professional experience

Work History

Office Assistant

Genesis Ambulant INC
Elmsford, NY
10.2022 - 10.2023
  • Managed over 50 calls daily, providing customer service and assistance.
  • Handled inventory stocking and provided bilingual support.
  • Collected patient data, created pickup appointments, and resolved patient issues.
  • Monitored and assisted drivers to ensure timely service.

Manager's Assistant

ES Awards And Sports ACC
Port Chester, NY
04.2017 - 10.2022
  • Handled cash transactions, trained new employees, and achieved performance improvements.
  • Managed customer inquiries through calls and in-person interactions.
  • Communicated regularly with customers to gain insights into their needs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Maintenance Worker

Equinox
Darien, CT
02.2021 - 11.2021
  • Followed safety precautions and completed daily, weekly, and monthly checklists for building equipment maintenance.
  • Responded quickly to emergency repair requests from staff or customers.
  • Utilized problem-solving skills to address issues efficiently.
  • Performed routine cleaning tasks such as scrubbing floors, dusting surfaces, and emptying waste receptacles.

Education

Bachelor's of Arts - Psychology

Purchase college
01.2025

Associate of Science - General Studies

Norwalk Community College
12.2021

Skills

  • Bilingual: Fluent in Spanish and English
  • Multitasking
  • Costumer Service
  • Data Entry and Database Management
  • Problem-Solving
  • Inventory Stocking
  • Detail-Oriented
  • Time Management

Languages

Spanish
Native/ Bilingual

Timeline

Office Assistant

Genesis Ambulant INC
10.2022 - 10.2023

Maintenance Worker

Equinox
02.2021 - 11.2021

Manager's Assistant

ES Awards And Sports ACC
04.2017 - 10.2022

Bachelor's of Arts - Psychology

Purchase college

Associate of Science - General Studies

Norwalk Community College

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Lourdes Diaz