Lourdes Dominguez
Reidsville,NC
Summary
Dynamic leader with a proven track record at AvidXchange and Dr. Gualbeti, enhancing team performance and customer satisfaction through effective coaching and problem-solving. Excelled in fostering diversity and inclusion, with a keen eye for detail, leading to significant business improvements. Skilled in customer focus and performance monitoring, driving results through strategic innovation and teamwork.
Overview
15
15
years of professional experience
Work History
Team Lead
AvidXchange
11.2015 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Manager
Dr. Gualbeti
08.2009 - 08.2014
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
GED -
Seton Hall University
South Orange, NJ06.1985
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitor
- Complaint resolution
- Diversity and Inclusion
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Team motivation
- Issue Resolution
- Team Check-Ins
Accomplishments
I have reduced cost for the company by being effective in the removal of deposits and late fees with the Utility companies.
This year alone I have saved the company $228,000 in fees.
Timeline
Team Lead
AvidXchange
11.2015 - Current
Manager
Dr. Gualbeti
08.2009 - 08.2014
GED -
Seton Hall University