LOURDES D. PEREZ
Los Angeles
Summary
Customer-focused sales and account professional with a background in consultative selling, homeowner outreach, and order support. Brings steady follow-up, clear communication, and strong attention to detail across solar consultations, customer service, inventory tracking, and administrative tasks.
Overview
16
16
years of professional experience
Work History
Direct To Home Solar Consultant / Account Manager / SOLAR SPECIALIST
CALIFORNIA SOLAR GUYS / SUNRUN / XYNERGY SOLAR
Los Angeles, CA
07.2021 - 01.2025
- Prospected and engaged with thousands of HO's.
- Conducted needs-based conversations with homeowners to identify tailored solar solutions.
- Scheduled door-to-door appointments for sales presentations, converting home visitations into qualified sales opportunities.
- Delivered Solar sales proposals to qualifying customers and maintained good relations with clients.
- Documented daily interactions, leads, and follow-up activities for a manager to enhance pipeline visibility and ensure timely communication with prospects and clients.
- Participated in ongoing training and professional development.
Customer Service Specialist / Account Manager
CAREER GROUP / Fashion Nova / Herbalife / Guess / Inkjet Superstore.
West Los Angeles, CA
08.2016 - 05.2021
- Facilitated customer communication by managing inbound calls regarding sales, billing, and order status to enhance customer experience.
- Answered inquiries by clarifying desired information; quickly assessing the customer's needs.
- Answered inquiries by clarifying desired information; researching, and problem solving.
- Verified orders and offered support to new and existing customers, ensuring timely resolution of inquiries.
- Provided tracking #s, back order ETA's and pricing in a timely manner and followed up as needed.
- Executed sales order entry, generated purchase orders, and processed return merchandise authorizations to ensure accurate order fulfillment.
- Monitored Inventory levels to maintain safety stock levels.
- Communicated with UPS for customer order modification and investigation.
Storage Consultant / Customer Service
SOUTH GATE SELF STORAGE
10.2011 - 07.2016
- In charge of opening and closing facilities and making daily bank deposits.
- Communicated features and benefits of storage facility to customers via phone and in person, enhancing customer understanding and satisfaction.
- Streamlined leasing document completion and performed collection calls, ensuring efficient processing and timely payments.
- Executed internet marketing strategies, monitored competition, and created monthly reports, contributing to meeting profit and loss targets.
Administrative Assistant / E-commerce Customer Service / Purchaser
MICROCELL COMMUNICATIONS
Commerce, CA
11.2008 - 09.2011
- Coordinated data entry, filing, email correspondence, and monthly project projections to support CEO and Plant Manager.
- Managed customer service and operations for 3 eBay accounts over six months, achieving $100,000 in monthly sales per account.
- In charge of Purchasing, negotiating and keeping inventory of all the production, warehouse, janitorial and office supplies at all 3 facilities in Commerce, Costa Rica and North Korea.
- Processed urgent shipments and tracked logistical flow with UPS, USPS, and FedEx to ensure timely deliveries.
- Handled high-volume tasks in fast-paced environment
Education
Metropolitan High School
Los Angeles, CA01-2003
Business Administration, Information Technology, Social Media Marketing and Microsoft Office Specialist
East Los Angeles Community College
Skills
- Solar proposals
- PV system installation
- Solar system design
- Home energy assessment
- Energy efficiency analysis
- Energy efficiency
- Sales forecasting
- Consultative selling
- Sales closing
- Sales and marketing strategy
- Pipeline management
- Business development
- Customer relationship
- Relationship building
- Effective communication
- Business development
Timeline
Direct To Home Solar Consultant / Account Manager / SOLAR SPECIALIST
CALIFORNIA SOLAR GUYS / SUNRUN / XYNERGY SOLAR
07.2021 - 01.2025
Customer Service Specialist / Account Manager
CAREER GROUP / Fashion Nova / Herbalife / Guess / Inkjet Superstore.
08.2016 - 05.2021
Storage Consultant / Customer Service
SOUTH GATE SELF STORAGE
10.2011 - 07.2016
Administrative Assistant / E-commerce Customer Service / Purchaser
MICROCELL COMMUNICATIONS
11.2008 - 09.2011
Metropolitan High School
Business Administration, Information Technology, Social Media Marketing and Microsoft Office Specialist
East Los Angeles Community College