Lourdes Duffy
Smithfield,RI
Summary
Proficient business manager with strong capabilities in staff training, customer service, and compliance. Demonstrated success in executing marketing campaigns and managing budgets to enhance customer satisfaction and drive business growth.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Owner and Business Manager
Salon Seven Studio Incorporated
North Attleboro, Massachusetts
01.2003 - Current
- Oversaw daily operations in a high-traffic salon, ensuring efficiency and quality of service.
- Supervised and trained staff on customer service best practices.
- Developed marketing strategies to attract new clients.
- Optimized staff shifts by implementing scheduling systems.
- Ensured compliance with health and safety regulations in the salon.
- Fostered client relationships to enhance customer loyalty and satisfaction.
- Coordinated special events and promotions to boost salon visibility.
- Maintained relationships with existing clients by providing superior customer service.
- Oversaw daily business operations to ensure efficient workflow and service delivery.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Executed social media campaigns to strengthen brand presence and attract new clients.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Examined legal documents to ensure compliance with regulations and protect business interests.
- Negotiated with vendors to gain optimal pricing on products resulting in a substantial increase in profit margin.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Implemented quality assurance processes to ensure product excellence.
- Developed policies and procedures for the organization.
- Led startup and created operational procedures and workflow planning.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Organized special events to enhance brand visibility and foster community relationships.
- Developed and implemented business strategies that improved overall operational performance.
- Conducted performance reviews for employees on a regular basis.
- Managed sales presentations to promote product and brand benefits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Executed performance reviews to encourage improved productivity for team members.
- Organized events such as trade shows and conferences.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Structured HR consulting services to support clients during organizational developments and changes.
- Managed daily operations of Salon Seven Studio, ensuring smooth workflow and service delivery.
- Developed training programs for new employees on salon practices and customer service.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Collaborated and built trust within the organization and with customers, meeting or exceeding expectations.
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
- Implemented successful business strategies to increase revenue and target new markets.
Education
Associate of Arts - Cosmetology Hairdressing Program
Creative School of Cosmetology Inc
Providence, RI06-2003
Skills
- Marketing strategy
- Client relations
- Operational management
- Staff management
- Vendor negotiation
- Budget oversight
- Inventory control
Certification
- Licensed Hair Stylist State of Rhode Island
- Licensed Cosmetologist State of Rhode Island
Timeline
Owner and Business Manager
Salon Seven Studio Incorporated
01.2003 - Current
Associate of Arts - Cosmetology Hairdressing Program
Creative School of Cosmetology Inc