Open To Work
LOURDES ESPINO
San Jose,CA
Summary
Dynamic General Manager with expertise in budget management, inventory control, and customer relationship management. Proven ability to drive sales strategies and ensure compliance, leading teams to enhance operational efficiency.
Overview
21
21
years of professional experience
Work History
General Manager
Habit Burger Grill
San Jose, CA
06.2016 - Current
- Led daily business operations, overseeing budgeting, staffing, scheduling, inventory control, customer service, and sales to ensure seamless functionality.
- Oversaw daily operations to ensure efficient service delivery.
- Managed staff scheduling to optimize team performance and coverage.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented training programs for new employees on customer service protocols.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Created service and sales strategies focused on enhancing customer retention and driving revenue growth.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Directed safety operations and maintained a clean work environment to adhere to FDA and OSHA requirements.
- Ensured compliance with health and safety regulations in all operations.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Executed comprehensive opening, closing, and shift change procedures to uphold operational standards consistently.
- Guided management and supervisory staff to promote smooth operations.
- Conducted performance evaluations to provide feedback and support employee growth.
- Analyzed existing processes for effectiveness and developed new systems to enhance overall productivity levels.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Structured HR consulting services to support clients during organizational developments and changes.
- Structured HR consulting services to support clients during organizational developments and changes.
General Manager
Wendys Restaurant
San Jose, CA
05.2010 - 06.2016
- Oversaw daily business operations, managing budgeting, staffing, scheduling, inventory control, and customer service to ensure smooth operations.
- Managed staff scheduling to optimize team performance and coverage.
- Coordinated interdepartmental communication to streamline workflows and improve process efficiency.
- Developed and implemented training programs for new employees to enhance customer service standards.
- Conducted performance evaluations to provide feedback and support employee growth.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
Manager
Jafra Cosmetics International
San Jose, CA
01.2005 - 05.2010
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Coached, mentored, and trained team members, enhancing their job performance and contributing to overall team effectiveness.
- Oversaw staff training programs to improve customer service skills.
- Developed strategies that improved team collaboration and communication, fostering a more cohesive work environment.
- Delegated work to staff, setting priorities and goals.
- Coordinated marketing initiatives to promote new product launches effectively.
- Conducted market research to identify customer trends and preferences.
- Provided leadership and mentoring to new hires, equipping them with knowledge of company programs to accelerate their onboarding process.
Education
Bachelor of Management - Business Management
Mission College
Santa Clara, CA01-2001
Skills
- Sales strategy
- Customer relationship management
- Operational oversight
- Budget management
- Compliance assurance
- Staff scheduling
Accomplishments
- Top Performer Voice of Guest Award Q-4 2025
- Top Performer Award Voice of Guest Q-3 2025
- Top Performer Award Safety Compliance Q-2 2025
- Top Performer Award Safety Compliance Q-1 2025
- Top Performer Award Voice of Guest Q-4 2024
- Top Performer Award Voice of Guest Q-2 2024
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$110000/yr - $200000/yrTimeline
General Manager
Habit Burger Grill
06.2016 - Current
General Manager
Wendys Restaurant
05.2010 - 06.2016
Manager
Jafra Cosmetics International
01.2005 - 05.2010
Bachelor of Management - Business Management
Mission College