Lourdes Feliciano
Chicago,IL
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Offers strong dedication to patient care. Detail-oriented professional looking to bring medical background and team-building skills.
Overview
13
13
years of professional experience
Work History
CMA /Benefits Verification Specialist
Swedish Covenant Hospital
Chicago, IL
07.2020 - Current
- Escort patient to examination room and take vitals.
- Order prescription/refills for patient upon doctor's request.
- Give injections to patient upon doctor order.
- Translate for patients when necessary.
- Delegate task in office computer system.
- Order and keep log of vaccines ordered.
- Updated and maintain log for VFC vaccine.
- Order testing in Epic upon doctors request.
- Call/email patient to explain results or upcoming testing / procedure.
- Responsible to verify insurance benefits for patient and physicians' office.
- Responsible to submit and obtain prior authorization required by payer .
- Knowledge of verification of benefits/answering internal and external questions and inquiries.
- Obtain accurate benefit information in order to qualify patients for co-pay or patient assistance programs offered by hospital.
- Obtain and maintained knowledge of medical terminology ICD-10 code, CPT code, prior authorizations and appeal submittals.
- Organize clinical documentation, treatment plans and referrals.
- Obtain recertification for cases requiring extended treatment/coverage beyond expiration of original approval.
- Investigate and resolve patient authorizations and claims.
- Document case notes daily and coordinated follow-up for seamless case management.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
CMA
Advocate Lutheran General Hospital
Park Ridge, IL
05.2016 - 04.2019
- Escorted patient to examination room and took vitals.
- Ordered prescription/refills for patient upon doctor's request.
- Preformed blood draw, gave injections to patient upon doctor's order.
- Translated for doctors and patients when necessary.
- Delegated task in office computer system.
- Prep patients charts for next office hour.
- Order and receive supplies ordered through company workday system.
- Ordered and kept log of private vaccines ordered.
- Updated and maintain log for VFC vaccine.
- Scheduled upcoming appointment and /or testing in Epic.
- Responsible to verify insurance benefits for patient prior to their upcoming appointment or testing.
- Responsible to submit and obtain prior authorization required by payer .
- Knowledge of verification of benefits/ answering internal and external questions and inquiries.
- Obtain and maintained knowledge of medical terminology ICD-10 code, CPT code, prior authorizations and appeal submittals.
Lead CMA
Florida Children's Center Of Gastroenterology
Orlando, FL
02.2015 - 04.2016
- Supervised medial assistant out on field for variety of locations.
- Assigned staff to various location when clinic had call off to make sure lunches and breaks were taken on scheduled time.
- Sent employee work hours to main office for payroll.
- Entered staff office schedule into office computer and submit them to main office.
- Had weekly meetings with staff to obtain any concerns so that I may relate them to monthly meeting with corporate office.
- Kept inventory of office/medical supplies.
- Entered CPT / ICD codes and submit billing.
- Met with patients and discuss any concerns.
- Delegated task in office computer system.
- Trained new hire medical assistant.
Travel CMA
Florida Hospital
Altamonte Springs, FL
04.2014 - 03.2015
- Displayed cultural sensitivity while working with diverse populations across various geographic locations throughout Florida
- Expanded professional knowledge by attending continuing education courses, seminars, and workshops relevant to travel CMA role.
- Enhanced patient experience by providing compassionate and attentive care during travel assignments.
- Preformed blood draw/ gave injections and/or medications.
- Ordered prescriptions/ refills for patient upon doctor's request.
- Triage patients call and transferred to appropriate office/ specialty.
- Delegated task in office computer system prior to patient hours.
- Document case notes daily and coordinated follow-up call.
CMA
Advocate Lutheran General Hospital
Park Ridge, IL
11.2012 - 02.2014
- Escorted patient to examination room and took vitals.
- Ordered prescription/refills for patient upon doctor's request.
- Preformed blood draw, / gave injections to patient upon doctor's order.
- Translate for doctor and patient when necessary.
- Delegated task in office computer system.
- Scheduled upcoming appointment and /or testing in Epic.
- Submit prior authorization to insurance company.
- Entered CPT / ICD codes and submit billing.
- Verified insurance benefits for patients.
- Prep patients chart for next office hour.
CMA
NorthShore Sleep Center
Evanston, IL
01.2011 - 11.2012
- Escorted patient to examination room and took vitals.
- Ordered prescription/refills for patient upon doctor's request.
- Preformed blood draw/ gave injections to patient upon doctor's order.
- Translated for doctors and patients when necessary.
- Delegated task in office computer system.
- Called/emailed patient to explained their upcoming testing/ procedures.
- Obtained prior authorization for procedure/testing.
- Entered CPT / ICD codes and submitted claims.
- Verified insurance benefits prior to initial patient visit.
- Order and received supplies through Lawson website.
- Maintained inventory of departments supply ordered and distributed.
Education
Certification - Medical Assisting
The College of Office Technology
Chicago, IL10.2010
GED -
City Colleges of Chicago - Wilbur Wright College
Evanston, IL12.2002
Skills
- Assists with coordinating services, prioritizing assignments and workflow, and promoting situational decision-making/problem solving
- Knowledge of ICD-10 and CPT coding
- Experience supervising and/or training new hire medical assistant
- Knowledge of medical Terminology
- Administer Medications & Vaccines
- Phlebotomy skills
- Electrocardiogram (EKG)
- Demonstrates ability to exercise standards of professionalism, including appearance, presentation and demeanor
- Experience working in fast paced medical clinic
- Experience and knowledge in front and back office procedures
- Electronic Medical Records (EMR)
- Computer literate in Microsoft Word, Excel, PowerPoint, and Internet applications
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
CMA /Benefits Verification Specialist
Swedish Covenant Hospital
07.2020 - Current
CMA
Advocate Lutheran General Hospital
05.2016 - 04.2019
Lead CMA
Florida Children's Center Of Gastroenterology
02.2015 - 04.2016
Travel CMA
Florida Hospital
04.2014 - 03.2015
CMA
Advocate Lutheran General Hospital
11.2012 - 02.2014
CMA
NorthShore Sleep Center
01.2011 - 11.2012
Certification - Medical Assisting
The College of Office Technology
GED -
City Colleges of Chicago - Wilbur Wright College