LOURDES FLORES

-Analyzed performance data for 23 stakeholders, identified risk factors, and implemented targeted improvement strategies, achieving 100% engagement and 75% exceeding performance benchmarks within one fiscal year.
-Led performance improvement initiatives that increased key outcome metrics by 60%, with stakeholders meeting or exceeding target benchmarks across multiple performance areas through data- driven planning and execution.
-Managed project plans, timelines, and performance tracking for 23 program participants by monitoring KPIs, prioritizing deliverables, and ensuring 100% of objectives were achieved on schedule.
-Coordinated with cross-functional stakeholders across 4+
departments (operations, leadership, specialists, and external clients) to develop and execute performance improvement plans, ensuring alignment on goals, timelines, and deliverables.
-Designed and implemented standardized digital asset management systems that streamlined workflows, improved document accessibility, increased team efficiency by 30%, and reduced operational preparation time.
-Managed 5+ concurrent projects, meetings, documentation, and competing priorities while maintaining 100% compliance with organizational standards, meeting all deadlines, and proactively
mitigating risks to ensure successful project delivery.

• Supported 100+ customers per shift in a high-volume retail environment by resolving escalated concerns, providing timely solutions, and maintaining a 95%+ customer satisfaction rate.
• Collaborated with 10+ team members and leadership to resolve operational issues, implement process improvements that increased efficiency by 15%, and maintain seamless daily operations.