LOURDES GONZALEZ
Las Vegas,NV
Summary
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills, poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Currently pursuing a full-time role that presents professional challenges, aiming to leverage interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
Work History
Convention Services Coordinator
MGM Grand
2022.09 - Current
- Developed strong relationships with clients through consistent communication and excellent customer service.
- Streamlined communication with clients for seamless event planning and execution.
- Successfully met tight deadlines by prioritizing tasks and managing time efficiently.
- Managed multiple projects simultaneously, demonstrating strong organizational skills while maintaining attention to detail.
- Worked closely with other departments within the organization to coordinate resources needed for successful events.
- Consulted with customers to determine objectives and requirements for events.
- Resolved issues quickly during events to maintain a professional atmosphere and ensure client satisfaction.
Sales Associate/Coach
Home Depot
2020.01 - 2022.09
- Assist in the training/development of new hires
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
- Mentored new staff members and developed team concepts to improve productivity
- Assisted in the development of department goals
- Built relationships with customers to encourage repeat business.
Shift Lead
Carl's Jr.
2017.01 - 2020.01
- Supervised other staff for following protocols regarding food rotation and cleaning food stations properly
- Ran the POS system
- Handled a variety of tasks, including working as a cashier and cook
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained safe working environment by observing safety procedures, policies, and regulations.
- Established positive rapport with customers and staff members alike through strong communication skills.
Education
Associates - Business Management
College of Southern Nevada
Hotel Management, Travel and Tourism, Culinary basics, communication classes
College of Southern Nevada
Highschool diploma - Culinary Arts
Southeast Career Technical Academy
01.2020
Skills
- Leadership experience
- Critical thinking
- Attention to Detail
- Problem-Solving
- Team Collaboration
- Relationship Building
- Adaptability and Flexibility
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Convention Services Coordinator
MGM Grand
2022.09 - Current
Sales Associate/Coach
Home Depot
2020.01 - 2022.09
Shift Lead
Carl's Jr.
2017.01 - 2020.01
Associates - Business Management
College of Southern Nevada
Hotel Management, Travel and Tourism, Culinary basics, communication classes
College of Southern Nevada
Highschool diploma - Culinary Arts
Southeast Career Technical Academy