Jocelyne Espinosa
Miami,FLORIDA
Summary
Highly motivated employee with the desire to take on new challenges. Strong work ethic, adaptable and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Convention Services Coordinator
Fontainebleau Hotel
Miami, Florida
10.2023 - Current
- Reported regularly on event preparation status and readiness
- Satisfied conference leaders with open, continuous communication, and strict attention to important details
- Organized and filed documents, both physically and electronically.
- Provided administrative support for multiple departments within the organization.
- Assisted with scheduling meetings, conferences, interviews, and other events.
Benefits Coordinator
BNY Mellon Investment Management
11.2022 - 06.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Answered inbound calls, chats and emails to facilitate customer service
- Documented and maintained administrative procedures for benefit processes
- Maintained data integrity by verifying documents prior to upload
Administrative Medical Assistant
Advanced Dermatology and laser institute
03.2020 - 11.2022
- Evaluated patients for possible skin damage after surgery due to positioning and compression
- Reviewed patient health histories and documented medications and medical conditions
- Sterilized and organized instruments before patient arrival
- Prepared procedure rooms by counting sponges and setting up surgical tools and medical equipment
- Applied pressure and gauze over wounds and cauterized vessels to stem bleeding
Caregiver, Special Needs
Home Instead
05.2018 - 03.2020
- Helped patients move safely in and out of beds and wheelchairs
- Delivered empathetic, compassionate and person-centered care to all patients
- Established positive routines to support mental wellbeing
- Empowered residents to complete tasks within individual capacity
- Offered care and companionship to homebound clients with mental or physical limitations
Sales Team Lead
T-Mobile
Venice, Florida
09.2014 - 09.2019
- Used POS systems to process sales transactions, confirm pricing and manage inventory
- Handled customer complaints with tactful communication and effective conflict resolution
- Memorized store layout and product locations to quickly direct customers
- Kept sales floor organized and orderly, frequently verifying pricing, promotional signage and product availability
- Maintained product rotation process and implemented techniques to turn over oldest products
Education
Certificate -
Southern Technical College
Port Charlotte, FLHighschool Diploma -
Lemon Bay High School
Englewood, FLSkills
- Travel Arrangement Coordination
- Scheduling
- POS systems
- Hospitality and accommodation
- Conflict resolution
- Recordkeeping
- Social perceptiveness
- Phone reception
- Scheduling and calendar management
- File Management
Certification
CCMA
Languages
Spanish - Fluent
Timeline
Convention Services Coordinator
Fontainebleau Hotel
10.2023 - Current
Benefits Coordinator
BNY Mellon Investment Management
11.2022 - 06.2023
Administrative Medical Assistant
Advanced Dermatology and laser institute
03.2020 - 11.2022
Caregiver, Special Needs
Home Instead
05.2018 - 03.2020
Sales Team Lead
T-Mobile
09.2014 - 09.2019
CCMA
Certificate -
Southern Technical College
Highschool Diploma -
Lemon Bay High School
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