Lourdes Gutierrez
Franklin Square
Summary
Adept at business analysis and fluent in Spanish and English, I significantly enhanced customer satisfaction and streamlined operations at NYC Health + Hospitals-Woodhull. Leveraging task delegation and critical thinking, I led projects that reduced operating costs and improved service delivery, demonstrating a positive attitude and computer proficiency.
Overview
19
19
years of professional experience
Work History
Coordinating Manager Level A
NYC Health and Hospitals Woodhull
04.2023 - Current
- Reviewed budget allocations on a regular basis to monitor financial health of the department and make necessary adjustments as needed.
- Collaborated with various departments for seamless integration of projects, ensuring smooth transitions between stages and reducing bottlenecks.
- Facilitated the resolution of complex issues by employing critical thinking skills and engaging in collaborative problem-solving with team members.
- Increased overall customer satisfaction with regular follow-ups, addressing concerns promptly, and providing tailored solutions.
- Work with the Community Affairs office, Psych ER, Mobile crisis and all inside referrals to ensure all patients get an appointment on a timely manner.
- Work with Inpatient Mental Health t ensure all Mental Health patients have a follow up appointment before their discharge.
- Conduct patient interviews to obtain identifying information, such as demographic, biographic and insurance status.
Assistant Coordinating Manager
NYC Health + Hospitals- Woodhull Medical Center
09.2017 - 04.2023
- Improved company reputation through diligent coordination of events, marketing campaigns, and public relations efforts.
- Promoted a culture of continuous improvement by encouraging open communication channels among team members for sharing ideas and best practices.
- Increased overall customer satisfaction with regular follow-ups, addressing concerns promptly, and providing tailored solutions.
- Reduced operating costs by identifying inefficiencies and implementing cost-saving measures within department processes.
- Conduct patient interviews to obtain identifying information, such as demographic, biographic and insurance status.
- Work closely with Financial Counselor and Manage Care office to ensure prior authorizations for services.
- Work with all clinicians, social workers and nurses to coordinate screening process.
- Prepare monthly report of patients schedule an no- show patients.
- assist in the planning of the no-shows rate and waiting time for intake appointments.
Clerical Associate Level III
NYC Health + Hospitals- Woodhull Medical Center
03.2006 - 09.2009
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Developed correspondence letters, memos, and emails.
- Registration and pre-registration of all patients.
- Verifying and update patient demographic information and insurance.
- Collect and scan documents.
Education
High School Diploma -
Personal Institute Insuper
Santiago, Dominican Republic05-2003
Bachelor of Science - Marketing Management And Research
Catholic University Madre Y Maestra
Santiago, Dominican Republic06-1999
Skills
- Task delegation
- Meeting facilitation
- Business analysis
- Positive attitude
- Computer proficiency
- Fluent in Spanish and English
Accomplishments
- Achieved 100% by completing assigned task with accuracy and efficiency.
- Collaborated with team of 36 staff in the development of Intake process.
Languages
Spanish
Native or Bilingual
Timeline
Coordinating Manager Level A
NYC Health and Hospitals Woodhull
04.2023 - Current
Assistant Coordinating Manager
NYC Health + Hospitals- Woodhull Medical Center
09.2017 - 04.2023
Clerical Associate Level III
NYC Health + Hospitals- Woodhull Medical Center
03.2006 - 09.2009
High School Diploma -
Personal Institute Insuper
Bachelor of Science - Marketing Management And Research
Catholic University Madre Y Maestra
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