Lourdes Justiniani Nickerson
Temple,Texas
Summary
Dedicated Program Supervisor with a strong focus on compliance and effective communication. Skilled in staff development and policy formulation, driving program efficiency and team performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Program Supervisor II
Texas Department of Criminal Justice, TDCJ
Austin, TX
04.2022 - Current
- Supervised program operations ensuring compliance with division policy and regulations.
- Process public or legal requests efficiently, ensuring timely delivery when possible.
- Handled confidential information with discretion and integrity.
- Assisted staff with daily administrative tasks and schedule management.
- Coordinated communication between departments to ensure efficient operations.
- Implemented office procedures to enhance workflow efficiency and organization.
- Organized and maintained filing systems for documents and records.
- Entered data into databases accurately and efficiently.
- Managed case reviews to assess program effectiveness and participant needs.
- Led staff meetings to discuss updates, challenges, and strategic planning efforts.
- Communicated project status, requirements, and deadlines.
- Maintained offender/parolee records in compliance with public, attorney, local, state, federal, and law enforcement agencies.
- Maintained comprehensive databases of participants, activities, and outcomes for reporting purposes.
- Analyzed proposed legislation, regulations, or rule changes to determine the impact of services.
- Coordinated training sessions for new employees on operational protocols and guidelines.
- Conducted annual performance reviews of staff members.
- Ensured compliance with all applicable laws, regulations, standards, and codes of practice.
- Handled administrative procedures to meet objectives set by senior management.
- Conduct interviews and prepare technical reports.
- Performs criminal information searches and retrieval using Texas Department of Public Safety criminal history system access.
Program Supervisor I
Texas Department Of Criminal Justice
Austin, Texas
11.2017 - 04.2022
- Familiarity with the organizational structure, policies, procedures, rules, and regulations of the agency and department is preferred.
- Interpret parolee data, violation trends, and program outcomes to inform policy and practice.
- Monitor high-risk individuals, including sex offenders, to protect community safety.
- Manage multiple cases, maintain accurate records, and meet procedural requirements.
- Analyzed data trends to identify operational efficiencies and improvement areas.
- Assisted in the implementation of process improvements to enhance workflow efficiency.
- Maintained accurate records of all data collected during analysis processes.
- Maintained a positive working relationship with fellow staff and management.
- Use of computers and related equipment in a stand-alone or local area network environment.
- Performs criminal information searches and retrieval using Texas Department of Public Safety criminal history system access.
Admin Assistant I
Texas Department Of Criminal Justice
Austin, Texas
08.2007 - 02.2012
- Process public or legal requests efficiently, ensuring timely delivery when possible.
- Assisted staff with daily administrative tasks and schedule management.
- Coordinated communication between departments to ensure efficient operations.
- Implemented office procedures to enhance workflow efficiency and organization.
- Organized and maintained filing systems for documents and records.
- Entered data into databases accurately and efficiently.
- Answered incoming calls and responded to emails, faxes, and other inquiries from customers and vendors.
- Assisted in the preparation of reports, presentations, and correspondence.
- Handled confidential information with discretion and integrity.
- Coordinated support to facilitate general office operations.
- Monitored the office services mailbox for business support needs and requests.
Education
Araneta University Extension
Caloocan, Philippines03-1994
Bachelor of Science - Physical Therapy
Our Lady of Fatime University
Valenzuela, PhilippinesSkills
- Supervision
- Program compliance
- Policy development
- Staff training
- Case management
- Public program administration
- Effectiveness evaluation
- Team leadership
- Effective communication
- Resource allocation
- Reporting requirements understanding
- Document management
- Document management skills
- Reporting requirements
- Staff training experience
- Office administration
Certification
- PIA-Public Information Act Certificate
- Notary Public
- TCIC/TLETS Mobile Access Certificate
- CJIS Certificate
- Red Cross Volunteer Certificate
Timeline
Program Supervisor II
Texas Department of Criminal Justice, TDCJ
04.2022 - Current
Program Supervisor I
Texas Department Of Criminal Justice
11.2017 - 04.2022
Admin Assistant I
Texas Department Of Criminal Justice
08.2007 - 02.2012
Araneta University Extension
Bachelor of Science - Physical Therapy
Our Lady of Fatime University