Lourdes Lara
San Antonio,TX
Summary
Detail-oriented professional with experience in sales and customer engagement. Skilled in Microsoft Office, adept at preparing reports, and committed to improving service quality through collaboration and problem-solving.
Overview
1
1
year of professional experience
Work History
Estore Customer Service Associate
H-E-B Grocery
Uvalde, Texas
07.2025 - Current
- Helped customers answer questions and choose products.
- Supported team members during busy times to improve service quality.
- Supported team objectives by taking on extra duties beyond assigned roles. to assist management.
- Trained new hires with onboarding, best practices, and protocols to reduce process gaps.
Manager's Assistant
Uvalde County Fairplex
Uvalde, Texas
05.2025 - 08.2025
- Assisted in coordinating event logistics and scheduling for community programs.
- Resolved customer inquiries and provided assistance during events to enhance the experience.
- Prepared reports on event attendance and participant feedback for future planning.
- Directed incoming calls to the appropriate department for prompt assistance. and directed callers to appropriate department or employee.
Education
BBA - Business Management
The University of Texas At San Antonio
San Antonio, TX12-2027
High School Diploma -
Uvalde High School
Uvalde, TX05-2025
Skills
- Customer service and problem resolution
- Team collaboration
- Event coordination
- Microsoft Office (Word, Excel, PowerPoint)
- Customer satisfaction surveys
- Upselling techniques
- POS system operation
- Communication skills
Timeline
Estore Customer Service Associate
H-E-B Grocery
07.2025 - Current
Manager's Assistant
Uvalde County Fairplex
05.2025 - 08.2025
BBA - Business Management
The University of Texas At San Antonio
High School Diploma -
Uvalde High School