LOURDES LOPEZ CLAUDIO

My Position as an Admin Assistant has consisted of assisting in preparing reports and presentations which contribute to informed decision-making processes. Identifying and recommended changes to existing processes to improve accuracy, efficiency, and quality service. Assisted coworkers and staff members with special tasks on daily basis. Verify insurances, speak to clients on the phone to verify information, have weekly meetings with my fellow coworkers/supervisors to ensure great productivity.

• My job as a Program Specialist at SHA was to provide excellent customer service when interacting with program participants in fulfilling their duties and requirements to the program. Not only did I maintain active communication with program participants but also have active communication with property owners. Being a consistent team player to my co-workers in order to fulfill what work needs to get done. Data entry and disposing of records properly by following regulations. I also worked at this job twice. From 2023-2024 and May 2025 till September of 2025.

• My job as a Receptionist consisted of making sure visitors were greeted with respect, managing appointments, controlling security access, providing accessible information, and handling mail and deliveries. Making sure I’m available to not only participants of the program but co-workers as well by answering phone calls, emails, sending out mail, and listening/responding to voicemails. Transferring calls to the correct workers and noting down information participants, applicants, or property owners leave behind. I also worked as this position for about less than 6 months before they promoted me to program specialist!

• Developed positive relationships by greeting guardians upon arrival and talking to parents about student activities. Created fun, meaningful and educational activities for student enjoyment and learning. Kept records of attendance, accident reports and sign-out forms for record keeping. Collaborated with other after-school teachers to plan subject-specific activities. And communicated with poorly-behaved students, attempting to ease learning and behavioral difficulties.

• My duties as a cashier for Burlington consisted of operating cash register and accurately process payments, returns, and exchanges. Performing opening and closing procedures, such as restocking and cleaning. Providing efficient and courteous service to customers. Resolved and de-escalated issues to address customers concerns. Developing strong customer relationships and with coworkers to support satisfaction and loyalty. Greeting and offering assistance to customers. Enforced store policies to ensure the protection of company items.

• My duties as a cashier for Petco consisted of operating cash register and accurately processing payments, returns, and exchanges. Performing opening and closing duties such as restocking, putting to-go backs away, cleaning register, and cleaning animal enclosures. I've been trained to handle with care small animals, reptiles, and aquatics. Making sure each department had clean habitats, as well as food and water. Greeted customers and informed customers of our loyalty program to secure their participation. Handled customer complaints and inquiries in a courteous and efficient manner. Assisted with training and mentoring new team members.

• My duties as a cashier for Rainbow Shops consisted of operating cash register and accurately process payments, returns, and exchanges. Performing opening and closing procedures, such as restocking and cleaning. Providing efficient and courteous service to customers. Resolved and de-escalated issues to address customers concerns. Developing strong customer relationships and with coworkers to support satisfaction and loyalty. Greeting and offering assistance to customers. Enforced store policies to ensure the protection of company items.

• Working as a PCA consisted of monitoring the patients condition and report any changes. Assisting patient with transfers to and from wheelchairs, beds, and bathrooms. Supply patient with food and nutrition services, maintaining good nourishment. Fostered mobility with regular turning, positioning, and ambulating of patients. Participated in multi-skilled activities, supporting patient-centered approach to achieving desired outcomes. Observed patient’s responses, reactions, and changes to medications. Reminded patient to take medications and nutritional supplements.