Open To Work
Verified
This profile is verified using an email address.
LOURDES MARTE
Paterson,NJ
Work Preference
Summary
Bilingual healthcare administrative professional with experience in medical insurance verification, Medicare and Medicaid processing, patient registration, medical records management, and data entry. Strong background in customer service, administrative support, and communication with patients and insurance providers. Detail-oriented, organized, and committed to maintaining confidentiality while delivering excellent patient service.
Overview
7
7
years of post-secondary education
16
16
years of professional experience
Work History
HR Outsourcing Manager Quick Transfer Inc.
Quick Transfer Inc.
Brooklyn, United States
06.2018 - 01.2026
- Managed outsourced HR operations for U.S. transportation clients.
- Traveled to the United States to recruit, onboard, and train teams in the Dominican Republic.
- Led hiring, interviewing, onboarding, and employee documentation.
- Coordinated communication between U.S. management and Dominican Republic operations.
- Maintained confidential employee records and ensured documentation accuracy.
- Managed multiple projects while meeting deadlines in a fast-paced environment.
- Provided administrative support, scheduling, reporting, and problem resolution.
- Delivered training programs and coached new employees on company procedures and customer service standards
Resident Care Assistant
Erickson Senior Living
Riverdale, NJ
09.2015 - 01.2019
- Assisted senior residents with daily care and activities.
- Provided compassionate support while ensuring resident safety and comfort.
- Communicated with residents, families, and healthcare staff.
- Maintained accurate documentation and incident reporting.
- Assisted with mobility and wellness needs.
- Responded appropriately to emergencies following facility procedures.
- Delivered exceptional customer service in a healthcare environment.
- Maintained confidentiality and professionalism.
Youth Activities Counselor /Director of Guest Services
Disney Cruise Lines
Miami, Texas
06.2013 - 02.2015
- Facilitated engaging activities for youth onboard Disney cruise ships.
- Supervised groups of children during recreational programs and events.
- Developed creative lesson plans for various age groups and interests.
Medical Insurance Verification Specialist
Bayada / Healthcare Administration
Santo Domingo Pueblo, New Mexico
05.2010 - 08.2012
- Verified insurance eligibility for patients to ensure coverage and services.
- Communicated with insurance providers to clarify policy information and requirements.
- Processed patient information using electronic health record systems for accuracy.
Education
Data Analysis & Dashboard Development - Microsoft Power BI Certificate
WPS Consulting Group
04.2020 - 12.2020
Bachelor’s Degree - Psychology
Universidad Tecnológica De Santiago
01.2012 - 06.2018
Physical Therapy Training/Studies - Dance
Centro De La Cultura De Santiago
Dominican Republic Skills
- Medical Insurance Verification
- Medicare & Medicaid Processing
- Insurance Eligibility & Benefits Verification
- Patient Registration
- Medical Records Management
- Data Entry
- Appointment Scheduling
- Customer Service
- Bilingual English/Spanish
- HIPAA Compliance
- Documentation & Record Accuracy
- Microsoft Office
- Google Workspace
- Phone Support
- Administrative Support
- Problem Solving
- Multitasking
- HR management
- Employee onboarding
Social Security Number
001-90-1839
Alien Registration Number
001-90-1839
Languages
- English
- Spanish
Additional Qualifications
001-90-1839
Country Of Birth
001-90-1839
Current Marital Status
001-90-1839
Personal Information
- Date of Birth: 04/07/86
- Gender: Male
Full Name
001-90-1839
Beneficiary Information
001-90-1839
Timeline
Data Analysis & Dashboard Development - Microsoft Power BI Certificate
WPS Consulting Group
04.2020 - 12.2020
HR Outsourcing Manager Quick Transfer Inc.
Quick Transfer Inc.
06.2018 - 01.2026
Resident Care Assistant
Erickson Senior Living
09.2015 - 01.2019
Youth Activities Counselor /Director of Guest Services
Disney Cruise Lines
06.2013 - 02.2015
Bachelor’s Degree - Psychology
Universidad Tecnológica De Santiago
01.2012 - 06.2018
Medical Insurance Verification Specialist
Bayada / Healthcare Administration
05.2010 - 08.2012
Physical Therapy Training/Studies - Dance
Centro De La Cultura De Santiago