Lourdes Martinez
Bayonne
Summary
Results-driven Warehouse Supervisor with a proven ability to resolve customer inquiries and enhance satisfaction through tailored solutions. Strong communication and problem-solving skills, combined with experience in high-pressure environments, have led to notable improvements in operational efficiency and customer service processes.
Overview
30
30
years of professional experience
Work History
CUSTOMER SERVICE REP. / ASSISTANT WAREHOUSE MANAGER
Creative Logistic Services
Bayonne
01.2013 - Current
- Supervised warehouse personnel, overseeing daily operations and enforcing safety protocols to maintain a secure work environment.
- Direct supervision of picking, packing, shipping of all daily orders.
- Managed order distribution, daily stock and inventory reports, and adjustments.
- Coordinated inbound and outbound shipments, ensuring timely delivery and inventory accuracy.
- Handled daily receiving operations.
- Assist in managing and supervising warehouse for multiple accounts in Apparel and Footwear.
- Facilitated daily discussions with customer service and sales teams, improving communication and operational efficiency.
- Responsible for receiving and shipping of all Samples
ASSISTANT WAREHOUSE MANAGER
Pentland Brands USA LLC
03.2007 - 02.2011
- Managed and supervised warehouse operations for multiple apparel and footwear accounts.
- Oversaw daily supervision of warehouse personnel, ensuring efficient operations.
- Direct supervision of picking, packing, shipping of all daily orders.
- Coordinated and optimized inbound and outbound shipments to maintain workflow.
- Managed order distribution, prepared daily stock and inventory reports, and made necessary adjustments.
- Oversaw daily receiving operations.
- Communicated daily with main office customer service and sales representatives to coordinate logistics.
- Handled the receiving and shipping of all samples.
SHIPPING SUPERVISOR
Automated Distribution Systems
08.2006 - 02.2007
- Supervised all piece pick, pack and ASN shipment preparation.
- Supervised storage and distribution operations; scheduled deliveries, negotiated rates, and routed with truck lines/carriers.
- Coordinated routing and shipping process for all outbound shipments, ensuring timely dispatch.
- Led team of dock workers in daily operations.
- Executed data entry for all outbound shipment records, maintaining accuracy and compliance.
OFFICE MANAGER
Operations Management Services
01.1996 - 06.2006
- Led 3 administrative staff, managing contracts with warehouse personnel to ensure smooth operations.
- Executed daily order entry activities to maintain accurate inventory and customer satisfaction.
- Scheduled deliveries, and routed with truck lines/carriers.
- Resolved issues by communicating directly with customer service representatives, enhancing client relationships.
- Joined company as Order Entry Clerk; promoted to Office manager after six months.
Education
High School Diploma -
Escuela Superior Gabriela Mistral
Rio Piedras, Puerto Rico05-1988
Skills
- Customer Support
- Order fulfillment
- Order picking
- Inventory Management
- Warehouse management
- Distribution supervision
- ERP systems
- Staff training
- Employee performance reporting
- Vendor management
- Teamwork
- Team building
- Attention to detail
- Task prioritization
- Account management
- E-commerce
- Warehouse supervisor experience
Authorized To Work
Authorized to work in the US for any employer
Experience
18 + years in Supervising and Customer Service in Retail Distribution
Inventory Control Experience
Experience in inventory control.
Languages
English - Spanish
Professional Key Skills
- Office Management
- Records Management
- Teambuilding & Supervision
- Inventory Management
- UPS & Fed Ex
Timeline
CUSTOMER SERVICE REP. / ASSISTANT WAREHOUSE MANAGER
Creative Logistic Services
01.2013 - Current
ASSISTANT WAREHOUSE MANAGER
Pentland Brands USA LLC
03.2007 - 02.2011
SHIPPING SUPERVISOR
Automated Distribution Systems
08.2006 - 02.2007
OFFICE MANAGER
Operations Management Services
01.1996 - 06.2006
High School Diploma -
Escuela Superior Gabriela Mistral