Lourdes Mellon
Brawley,CA
Summary
Healthcare professional with strong foundation in supporting medical teams and providing patient care. Proven ability to handle clinical and administrative tasks with precision. Known for fostering teamwork and adapting to evolving healthcare needs. Proficient in patient interaction and medical record management.
Overview
10
10
years of professional experience
Work History
Certified Medical Assistant
Pioneers Memorial Healthcare District
Brawley, CA
11.2023 - Current
- Coordinated with physicians to facilitate timely follow-up appointments and referrals for patients.
- Conducted routine patient education on treatment plans and medication adherence during visits.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
ER / Outpatient Registrar
Pioneers Memorial Healthcare District
Brawley, CA
10.2022 - 11.2023
- Verified patient insurance eligibility and benefits prior to appointments, streamlining registration processes.
- Educated patients on necessary documentation required for visits, enhancing overall patient experience.
- Enhanced patient experience by providing efficient registration and check-in processes.
- Maintained patient confidentiality with thorough adherence to HIPAA regulations during all interactions.
- Maintained up-to-date knowledge of insurance coverage changes to accurately inform patients about their financial responsibilities prior to appointments or services rendered.
- Streamlined outpatient registration procedures for improved workflow and reduced wait times.
- Updated and maintained electronic health records, ensuring accuracy and compliance with regulatory requirements.
- Greeted every guest with personable approach and provided knowledgeable service.
Certified Medical Assistant
IVFCMG- Dr. Yong Tan
09.2018 - 01.2022
- Interviewed patients to obtain medical information, weight and height measurements and vital signs. Maintained patient exam rooms. Referred and scheduled patients to specialists. Administered medications and injections, as well as prepared and collected blood and urine for laboratory testing. Assisted physician with exams and minor office procedures.
Certified Medical Assistant
IVFCMG Chronic Care Management
02.2018 - 09.2018
- Contacted patients monthly through phone calls, monitored progress and documented any patient health status changes, keeping the healthcare team updated. Created care plans with yearly goals for patients to follow.
Certified Medical Assistant
IVFCMG MD Community Care Center
12.2015 - 08.2017
- Collected laboratory specimens and performed basic clinical tests. Scheduled treatment care and diagnostic tests, created and maintained medical documentation. Answered calls, scheduled and confirmed appointments, handled petty cash, credit card and check payments.
Education
Medical Assistant - undefined
Kaplan College
Palm Springs, CA01.2015
Skills
- Bilingual- English/Spanish
- Injections
- Patient Education
- Phone Triage
- CPT Coding
- Referrals
- Insurance Verification
- Taking Vital Signs
- EKG
- Patient Scheduling
- Specimens collection and processing
- Medical terminology
- HIPAA compliance
- Medication administration
- Electronic health records
Timeline
Certified Medical Assistant
Pioneers Memorial Healthcare District
11.2023 - Current
ER / Outpatient Registrar
Pioneers Memorial Healthcare District
10.2022 - 11.2023
Certified Medical Assistant
IVFCMG- Dr. Yong Tan
09.2018 - 01.2022
Certified Medical Assistant
IVFCMG Chronic Care Management
02.2018 - 09.2018
Certified Medical Assistant
IVFCMG MD Community Care Center
12.2015 - 08.2017
Medical Assistant - undefined
Kaplan College