Lourdes Mercado
Senior Receptionist
Vineland,NJ
Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Bi-Lingual Receptionist/ Officce Assistant
Rosner Law Offices
Vineland, NJ
11.2016 - Current
- Collect documents to open intake
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Direct clients to their destinations
- Manage seven phone/lines and facilitate over fifty calls
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Bi-Lingual Eligibility Specialist
Adreima
Turnersville, NJ
08.2015 - 11.2016
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Educated patients on eligibility and affordability options by offering insightful information.
- Documented all communication with applicants and inputted information into system using the hospital software.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Carried out day-to-day duties accurately and efficiently.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
Senior Claims Adjuster
Professional Recovery Services
Vineland, NJ
07.2006 - 12.2014
- Handles high volume of inbound/outbound calls pertaining to reconciliation of delinquent accounts.
- Assisted debtors in setting up payment plans to recover overdue balances.
- Abided by rules of Fair Debt Collection Practice Act for fully compliant activities above basic industry standards.
- Maintained high volume of calls and met demands of busy and productive group.
- Utilized skip tracing tools to locate clients.
- Trained new team members on scripts, company services and collection strategies.
- Negotiated to collect balance in full.
Education
Certification - Billing And Coding
Cumberland County College
01.2015 - 07.2015
High School Diploma -
Vineland High School
Vineland, NJ 09.1995 - 06.1999
Skills
Shorthand writing
Customer and client relations
Security awareness
Office administration
Mail handling
Multi-line Telephone Systems
Strategic planning
Time management
Timeline
Bi-Lingual Receptionist/ Officce Assistant
Rosner Law Offices
11.2016 - Current
Bi-Lingual Eligibility Specialist
Adreima
08.2015 - 11.2016
Certification - Billing And Coding
Cumberland County College
01.2015 - 07.2015
Senior Claims Adjuster
Professional Recovery Services
07.2006 - 12.2014
High School Diploma -
Vineland High School
09.1995 - 06.1999