Lourdes Onesto

• Coordinated scheduling and logistics for office moves and meetings, ensuring seamless operations
• Managed procurement and inventory of office/pantry supplies with accurate budget tracking
• Collaborated with marketing to order, edit, and distribute print and digital materials
• Provided real-time chat support to resolve internal and student inquiries via Guru Chat
• Supported general office operations: document preparation, mailings, and special projects

• Delivered excellent customer service in high-volume environments booking reservations and processing refunds.

• Handled customer service, sales, and in-hospital newborn photography sessions.

• Created and managed personal wellness plans for clients, sales, customer service and administrative support.

• Handled financial transactions and assessed customer needs, sales and customer service.

• Oversaw new client onboarding, training, and software implementation
• Led planning and delivery tracking, along with marketing and presentations

Managed crew scheduling and staffing coordination for daily flight operations in high-volume environment.

• Oversaw real-time operational changes, including call-outs, delays, and reassignments to ensure full coverage.
• Ensured compliance with FAA regulations, rest requirements, and company policies.
• Communicated schedule updates and operational directives to crew members under time-sensitive conditions.