Lourdes Orozco

• Provide exceptional customer service through inbound/outbound calls in our modern, fast-paced, contact center environment
• Offer empathetic member guidance, including verification of benefits and creation of authorizations for treatment based on the members’ health plan
• Ask probing questions to recognize additional patient needs, including those beyond their current healthcare benefits and provide additional resources/solutions whenever possible
• Act as an advocate for our members by communicating with network liaisons, clinical professionals and finance staff members at hospitals and medical offices
• Partner with internal clinical professionals in providing member guidance and identify when members should be connected directly with Quantum Health Nurses
• Investigate financial discrepancies and claim issues to ensure our members and clients are billed appropriately
• Participate in stretch assignments, special projects and leadership development programming, as available, to gain business exposure and build a rewarding career with the organization
• Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies.

Ensure that products appear in the right store or website, at the right time and in the right quantities.

• Safely and promptly drive students from home to school and school to home
• Resolve issues when needed
• Thoroughly check bus before using
• Follow laws and drive safely at all times.
• Kept up to date on local, state and federal regulations related to school bus operations

• Answer inbound calls in a timely and friendly manner
• Evaluate problems and complaints of the callers and provide proper solutions to them
• Respond to the needs of customers and provide personalized service
• Provide information on the company’s products or services and generate interest in the products.
• Upsell products and services
• Research needed information using available resources
• Process orders, forms, and applications
• Route calls to other team members whenever needed
• Make relevant notes from customer interactions

• Help students learn age appropriate attitudes, skills, and subject matter that will contribute to their development as mature, able, and responsible Christians.
• The Preschool Teacher ensures that all students are supervised in a safe and nurturing environment.

• Work at school in other occupations, such as janitors, cafeteria
• Excellent Attendance with AV workers, or mechanics,
• No Accidents Award with AV
• Transportation Agency conduct
• Transport children to and from school. Pick up children along scheduled routes at the same time every
  day. Before stopping, operate the stop sign and
  flashing lights on bus to alert trac. Pick up students in the morning and
  Communication return them home or to the designated bus stop in the afternoon. Check the
  bus tires, lights, and oil and do other basic maintenance. Pick up and drop other kids at designated locations. Follow a planned route on a time schedule.
  Help disabled children get on and off the bus.
  Discipline unruly children. Follow road laws and state and federal transit
  regulations. Follow safety procedures to make sure all kids are safe.
  Keep passengers informed of possible delays. Listen to alerts about bad weather. Carefully navigate
  roads and watch for ice, debris, or slippery spots. Report accidents immediately. Call police during an emergency. Work at school
  in other occupations, such as janitors, cafeteria.
  

• Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations
• Operating scanners, scales, cash registers, and other electronics
• Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer
• Strong supervisory and leadership skills
• Thorough understanding of Stores procedures and policies
• Excellent organizational skills and attention to detail
• Ability to keep accurate records.

• Answer multi-line phones and either direct the caller to the appropriate party or handle the caller’s needs.
• Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data.
• Provide patients with intake and new patient forms as well as copies of our policies and legally required documents.
• Process payments from patients for co-pays and uninsured visits.
• Schedule appointments for new and recurring patients based on Physician and PA/NP availability.
• Maintain hard copy patient records as well as the files stored in our EHR.
• Call patients to remind them of upcoming appointments and to help them schedule testing for on-site service.
• Provide patients with support and guidance as needed.
• Check health care insurance.
• Medical terminology.