Hi, I’m
Lourdes Rodriguez
Antioch,TN
Summary
Dedicated administrative professional with 30+ years in healthcare logistics, collections, and education, seeking to leverage leadership, process optimization, and collaboration skills to boost efficiency in dynamic school or service environments. Proven in managing high-volume schedules with 98% accuracy, mentoring teams to exceed targets, and streamlining transportation and front-office operations for 500+ students. Eager to drive service excellence and student success through strategic, empathetic support.
Overview
1
Language
13
years of professional experience
Work History
Smith Springs ElementaryNashville, TN
Administrative Assistant
11.2023 - Current
Job overview
- Deliver comprehensive administrative support in a dynamic elementary school, managing front office operations for 500+ students and staff. Coordinating schedules, including parent-teacher conferences and school events, while maintaining accurate attendance records with 98% accuracy. Handle inquiries from parents and staff with professionalism, ensuring school efficiency through effective communication and organization.
Alivi TransportationMiami, FL
Lead Logistics Coordinator
01.2020 - 10.2023
Job overview
- Upon promotion to Lead Logistics Coordinator, I oversaw a team of coordinators in managing end to end transportation logistics, including strategic provider selection, trip scheduling, and database optimization to enhance efficiency and reduce delays. I spearheaded the onboarding and training of new providers and staff on operational protocols, while mentoring junior team members to ensure compliance and high performance. Additionally, I directed administrative reporting initiatives, cross departmental collaborations with Concierge and Help Desk, and escalated IT resolutions to complex systems issues, fostering seamless portal access for health providers and driving overall process improvements.
Alivi TransportationMiami, FL
Logistics Dispatcher
02.2018 - 01.2020
Job overview
- Coordinated transportation for appointments by selecting providers, scheduling trips, and tracking them in an electronic database, while onboarding new providers to established processes. Administratively, collected daily data for reporting, adhere to procedures, and assist Concierge and Help Desk teams as needed. In IT support, I provided remote troubleshooting for systems and software issues, escalate unresolved concerns, and managed authorized user access to health provider portals.
Health Choice NetworkMiami, FL
Collections Specialist
03.2015 - 01.2018
Job overview
- Coordinated transportation for appointments by selecting providers, scheduling trips, and tracking them in an electronic database, while onboarding new providers to established processes. Administratively, collected daily data for reporting, adhere to procedures, and assist Concierge and Help Desk teams as needed. In IT support, I provided remote troubleshooting for systems and software issues, escalate unresolved concerns, and managed authorized user access to health provider portals.
Health Choice NetworkMiami, FL
Customer Service Representative
10.2013 - 03.2015
Job overview
- Coordinated transportation for appointments by selecting providers, scheduling trips, and tracking them in an electronic database, while onboarding new providers to established processes. Administratively, collected daily data for reporting, adhere to procedures, and assist Concierge and Help Desk teams as needed. In IT support, I provided remote troubleshooting for systems and software issues, escalate unresolved concerns, and managed authorized user access to health provider portals.
Education
Coral Park High SchoolMiami, FL
High School from High School Administration
06.1982
Miami Dade CollegeMiami, FL
High School Diploma
Skills
Administrative Coordination
Team Leadership & Mentoring
Logistics & Scheduling
Data Analysis & Reporting
Customer Service Excellence
Billing & Collections Management
Cross-Functional Collaboration
Insurance and Medical Coding Knowledge
Communication & Organization
Bilingual (Fluent - English & Spanish)
Software Systems
Medstar, AS400, DKD, ILE Imaging, MediFax, Medisoft, X-Med, Medical Manager, HMI, P&R, Star, MBI, PATCOM, Athena, Allscripts, and Microsoft Office
Accomplishments
- Successfully resolved Number customer issues per Time period.
- Handled over Number customer inquiries on a daily basis.
- Patient Billing - Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
Languages
Spanish
Professional Working
Timeline
Administrative Assistant
Smith Springs Elementary
11.2023 - Current
Lead Logistics Coordinator
Alivi Transportation
01.2020 - 10.2023
Logistics Dispatcher
Alivi Transportation
02.2018 - 01.2020
Collections Specialist
Health Choice Network
03.2015 - 01.2018
Customer Service Representative
Health Choice Network
10.2013 - 03.2015
Coral Park High School
High School from High School Administration
Miami Dade College
High School Diploma