Lourdes Tupua
Seattle,WA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Security
Element at Seatac Airport
Tukwila, Washington
06.2023 - Current
- Ensured compliance with security protocols and regulations.
- Inspected buildings, equipment, access points, and security devices.
- Conducted security checks over a specified area.
- Conducted regular security patrols of the facility, checked for suspicious activity, and reported any safety or security issues immediately.
Front Desk
Element at Seatac Airport
Tukwila, WA
06.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Assisted in training new staff on front desk procedures and customer service standards.
- Checked in guests using established procedures, verified guest identification and credit card information.
Package Handler
FedEx
Auburn, WA
04.2023 - 06.2023
- Loaded and unloaded packages from delivery trucks efficiently.
- Scanned packages using handheld devices for tracking purposes.
- Collaborated with team members to improve workflow and increase productivity.
- Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
Supervisor
Diverse Facility Solutions
Seatac, WA
05.2022 - 10.2022
- Audit the cleanliness of the International Arrivals Facility
- Training new employees in company policies and providing monthly safety training
- Evaluating potential hazards in the operations and recommending solutions to unsafe conditions
Quality Control Inspector/Manager
Whayne Enterprises
Seatac, WA
04.2020 - 05.2020
- Performed daily inspections throughout the North Satellite and had my team correct deficiencies from the Port of Seattle.
- Provided support to operational managers and followed up with emails and reports regarding status of projects
- Monitored airport operations to ensure that we meet contracts' standards
Customer Service Agent
Alaska Airlines
Seatac, WA
04.2018 - 04.2020
- Verified passenger identification and travel documents at check-in ticket counters
- Processed new bookings for passengers who have missed their flights
- Tracked passenger luggage to ensure all bags are handled properly and have arrived at the correct destination
Customer Service Agent
Virgin America
Seatac, WA
10.2017 - 04.2018
- Assisted passengers with special needs, such as passengers that needed more time to board flights or unaccompanied minors
- Addressed customer issues and resolved them in a timely manner to continue customer satisfaction
- Handled computer system of the airlines to generate flight reservations, issue boarding passes, and airline tickets
Cabin Cleaner/Ramp Assist/Customer Service Agent
World Flight Services
Seatac, WA
04.2015 - 10.2017
- Ensured high quality service is delivered and standards are met in compliance with health and safety regulations as well as company policies
- Communicated effectively with ground personnel and flight crew to ensure the safety of both employees and customers
- Overnight Security for Hawaiian Airlines and audit cleanliness of aircraft
Education
High School -
Federal Way High School
Federal Way, WA06.2015
Skills
- Customer Service
- Detail Oriented
- Supply Management
- Organization
- T7/IMOP Tech
- Communication
- Floor Tech
- Hard Worker
- Auditor
- Safety Trainer
- Multitasker
- Team Leader
Languages
Samoan, elementary proficiency
Timeline
Security
Element at Seatac Airport
06.2023 - Current
Front Desk
Element at Seatac Airport
06.2023 - Current
Package Handler
FedEx
04.2023 - 06.2023
Supervisor
Diverse Facility Solutions
05.2022 - 10.2022
Quality Control Inspector/Manager
Whayne Enterprises
04.2020 - 05.2020
Customer Service Agent
Alaska Airlines
04.2018 - 04.2020
Customer Service Agent
Virgin America
10.2017 - 04.2018
Cabin Cleaner/Ramp Assist/Customer Service Agent
World Flight Services
04.2015 - 10.2017
High School -
Federal Way High School
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