Lourdes Marie Vargas

Started on the ramp, worked there for 6 months and now I'm a costumer service representative. Helping passengers check in, boarding processes,and rebooking flights. I also work the gate and I'm certified on driving the jet bridge.

I'm also cross-utilized.

Delivered exceptional customer service to every customer by greeting passengers, provide information on fight schedules and overall great customer service.

• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Answered customer questions about sizing, accessories, and merchandise care.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.