Lourdes Marielle Munoz
Summary
To obtain a profession that will allow me to utilize my skills in customer service.
Overview
22
22
years of professional experience
Work History
Business Manager
Brident Dental & Orthodontics
San Antonio, TX
01.2024 - Current
- Oversee the business aspect of General, Ortho, and Specialty practices.
- Drive growth of the business.
- Implement and enforce company policies and procedures.
- Ensure compliance with health and safety regulations.
- Lead staff and manage processes.
- Deliver exceptional patient experience by addressing patient concerns, education of treatment options, verification of insurance, and collection of payments.
- Regular review of KPI’s, profit and loss management, creations of strategies and plans to improve performance.
- Lead strategic local marketing initiatives that help drive brand awareness and new patient growth.
- Travel as needed for training and to fulfill job responsibilities
Regional Specialty Manager: Perio, OS, and Ortho
Ideal Dental
Austin, TX
01.2023 - 01.2024
- Successfully managed 23 dental clinics.
- Monitor and tracked KPI trends.
- Provide leadership and serve as a mentor and coach dental staff.
- Assist in identifying, developing, and retaining high talent.
- Recognize areas of development for staff to facilitate growth and ensure quality standards are met.
- Analyze and compile reports.
- Maintain a healthy working environment by supporting our culture and mission.
- Review operating performance results and take immediate steps to implement course corrective action as needed.
- Collaborate with the clinical team to chart and code according to ADA coding guidelines.
- Communicate effectively and efficiently.
- Adhere by State, Federal, and local compliance standards.
- Travel throughout the region to visit and maintain each office.
Business Manager
Brident Dental & Orthodontics
Austin, TX
01.2014 - 01.2021
- Oversee the business aspect of General, Ortho, and Specialty practices.
- Drive growth of the business.
- Implement and enforce company policies and procedures.
- Ensure compliance with health and safety regulations.
- Lead staff and manage processes.
- Deliver exceptional patient experience by addressing patient concerns, education of treatment options, verification of insurance, and collection of payments.
- Regular review of KPI’s, profit and loss management, creations of strategies and plans to improve performance.
- Lead strategic local marketing initiatives that help drive brand awareness and new patient growth.
- Travel as needed for training and to fulfill job responsibilities.
Patient Care Coordinator
Brident Dental & Orthodontics
San Antonio, TX
01.2013 - 01.2014
- Checked in and checked out patients.
- Assisted the doctor with new patients by charting existing restorations, periodontal charting, & etc.
- Presented treatment plans to patients.
- Presented financials and different payment options.
- Submitted pre-authorizations and NEA’s to insurances.
- Performed everyday office duties by opening office to closing.
- Submitted dental and orthodontic claims.
Financial Coordinator
Celebrate Dental & Braces
San Antonio, TX
01.2012 - 01.2013
- Checked in and checked out patients.
- Verified Insurances.
- Answered and confirmed appointments.
- Presented treatment plans to patients.
- Collected financials.
- Submitted claims and pre-authorizations.
- Performed everyday office duties.
Customer Service Representative
Bank of America: Mortgage Servicing
San Antonio, TX
01.2011 - 01.2012
- Provided customer care to homeowners and real estate agents by properly resolving short sale issues that would be serviced by customer care.
Dental Assistant/ Receptionist
Dental Odyssey
Laredo, TX
01.2004 - 01.2006
- Assisted Dentist in dental procedures.
- Provided patients with proper oral healthcare.
- Took x-rays of patients.
- Answered and confirmed appointments.
- Greeted patients either when arriving or before meeting with the dentist.
- Performed everyday office routine such as filing, photocopying, & etc.
Education
Bachelor of Science - Science
Laredo College
Laredo, TX2022
A.S. - Science
Laredo College
Laredo, TX2022
Skills
- Decision-making
- Sales and marketing
- Operational leadership
- Operational oversight
- Budget creation
- Strategic planning
- Customer retention
- Process improvement
- Recruiting and hiring
- Safety protocols and procedures
- Business growth initiatives
- Staff training/development
Timeline
Business Manager
Brident Dental & Orthodontics
01.2024 - Current
Regional Specialty Manager: Perio, OS, and Ortho
Ideal Dental
01.2023 - 01.2024
Business Manager
Brident Dental & Orthodontics
01.2014 - 01.2021
Patient Care Coordinator
Brident Dental & Orthodontics
01.2013 - 01.2014
Financial Coordinator
Celebrate Dental & Braces
01.2012 - 01.2013
Customer Service Representative
Bank of America: Mortgage Servicing
01.2011 - 01.2012
Dental Assistant/ Receptionist
Dental Odyssey
01.2004 - 01.2006
Bachelor of Science - Science
Laredo College
A.S. - Science
Laredo College
Summary of Qualifications
Energetic individual experienced in working with others to achieve common goals. Dependable, bilingual, and levelheaded. Eager to accept challenges and new opportunities. Strong analytical and problem-solving abilities. Strong background in word processing, excel, power point, and in windows platform.